Automotive Parts Specialist

Job description

We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Automotive Parts Specialist , you are looked at as the “face of the retail store” and the go to person as soon as our customers enter our retail stores for all of their automotive needs. You don’t need to be able to tear and motor down and rebuild it (however, if you can, that’s awesome) – but we do need you to have a background and knowledge of automotive parts. A NAPA Automotive Parts Specialist is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time or you just want to get your foot in the door with us to explore other careers at some point – We welcome you! What you will be doing: Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone Use your parts knowledge to assist other NAPA team members answer questions for customers Providing outstanding customer care and interactions with everyone who comes into our NAPA Store! Bring customer focus and high energy to our fast-paced stores Welcome retail customers into our retail stores and engage to provide a positive consumer experience Use technology (computer), cash register, telephone, and paper catalog system This is the right opportunity for you if you: Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions Have gained your parts experience by working the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the year You are willing to learn all things automotive if you don’t have the background in automotive parts. Want to join a team where you can learn and grow your career – the opportunities are endless! Valid Driver’s License Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts. High School Diploma or GED. Technical or Trade school courses or degree. Excellent verbal and written communication skills Love fast paced retail environments Great listening skills and empathy for customers And if you have this, even better (not a deal breaker if you don’t): Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership. Experience in a parts store, auction, retail store, auto body/collision Knowledge of cataloging AND/OR inventory management systems, a plus Entirely customer-centric (external/internal) ASE Certifications All your information will be kept confidential according to EEO guidelines. It’s a fact — we believe our business should reflect the people and cultures we serve. To that end, we champion inclusion, innovation and ingenuity across our entire organization. It’s what allows us to achieve great things both as a team, and as individuals. For you, it’ll mean keeping the gears in motion as you share in our friendly and service-focused culture. We’ll look to you to keep our company feeling neighborly as you make a meaningful difference at work, and in the wider community. By joining our diverse and supportive retail team, you’ll be part of a genuine work family that gives its all to customers every day. You’ll also discover a culture that values integrity, innovation, and ingenuity. Whatever your background, skills, and experience, we’ll empower you to bring your authentic self to work and support you to do your best work. Because ultimately, going the extra mile to care and respect our people, customers, suppliers, and communities is in our DNA.