Automotive Parts Technical Support Representative

Job description

Accountabilities: Maintain a strong and up-to-date knowledge of automotive products, parts, installations, services, and technical support procedures. Assist customers with automotive-related sales questions, product selection, installation requirements, troubleshooting, and service needs. Act as a technical expert and trusted resource for both customers and members of the sales team. Provide detailed technical information about automotive equipment, components, and parts to help customers make informed purchasing decisions. Diagnose and help resolve customer questions and installation challenges using strong vehicle maintenance knowledge and practical problem-solving skills. Work collaboratively with Sales and Engineering to communicate customer feedback, identify recurring issues and trends, and contribute to product improvements or modifications. Champion the customer throughout the RMA process, helping ensure issues are handled efficiently and professionally. Resolve customer complaints and technical inquiries through phone, email, and other appropriate communication channels. Support the Sales team with technical expertise, product knowledge, and customer service assistance when required. Contribute to a culture of continuous improvement by identifying opportunities to enhance processes, communication, customer satisfaction, and technical support quality. Requirements High school diploma or equivalent required. Demonstrated professional or hands-on vehicle maintenance experience is required. Strong understanding of automotive systems, vehicle components, maintenance procedures, and installation considerations. ASE Automotive Certification or equivalent automotive qualification is preferred. Approximately 2 years of customer-facing service experience is preferred. Ability to explain technical automotive information clearly to customers with varying levels of technical knowledge. Strong troubleshooting and problem-solving skills, with the ability to identify issues and recommend appropriate solutions. Customer-first mindset with the ability to remain professional, patient, and solutions-oriented when handling complaints or complex technical questions. Strong verbal and written communication skills, particularly for customer interactions conducted by telephone and email. Ability to collaborate effectively with Sales, Engineering, and other internal teams. Strong product-learning capabilities and willingness to continuously develop technical knowledge. Ability to work independently and manage multiple customer inquiries while maintaining accuracy and responsiveness. Comfortable working remotely while maintaining reliable communication and productivity. Willingness to work a standard Monday-to-Friday, 8:00 AM to 5:00 PM Pacific Time schedule. Benefits Annual salary: $62,500. Full-time, fully remote position. Standard 8-hour daytime schedule, Monday through Friday. Paid Time Off: 80 hours accrued per year. Individual and dependent medical, dental, and vision insurance. Health benefits eligible for enrollment immediately, with coverage effective the first day of the month following the date of hire. 401(k) retirement plan with a 4% company match, eligible after 90 days of employment. Paid holidays, including New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Access to a digital employee platform for managing direct deposit information, pay statements, and health and benefits. Training and professional development opportunities. Opportunities for career growth and expanded responsibilities. Collaborative workplace culture focused on continuous improvement, employee support, and customer success. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Automotive Parts Technical Support Representative based in the United States. This is a customer-focused technical support role for an experienced automotive professional with strong vehicle maintenance knowledge.You will serve as a trusted technical resource for customers and sales teams, helping identify the right parts and resolve installation or service challenges.The role combines automotive expertise with hands-on problem solving, product guidance, and high-quality customer service.You will work closely with Sales and Engineering to identify recurring customer issues and provide feedback that can improve products and processes.The position also gives you the opportunity to advocate for customers throughout the returns and warranty process.You will join a collaborative environment focused on continuous improvement, better communication, and delivering greater value to customers.This is a fully remote, full-time position with a consistent Monday-to-Friday daytime schedule.