Automotive Service Advisor

Job description

Heritage Toyota is looking for a Service Advisor to join our team! This role is all about building trust and loyalty with our customers while ensuring they have a positive and seamless experience when bringing their vehicles in for service. We’re seeking someone with strong communication skills, a passion for customer service, and a talent for staying organized in a fast-paced environment. Whether you have prior automotive experience or come from a customer service background, we provide on-the-job training to set you up for success. Plus, you’ll be working in a temperature-controlled shop with a supportive team that values growth and excellence. If you thrive on helping people and staying organized, apply today and start your career with Heritage Toyota! ### Key Responsibilities - Greet customers coming into the service department and determine the nature of customers request. - Explain company policies, procedures, products, services, etc. - Answer a variety of questions related to car repairs and servicing. - Explain labor and parts estimates; investigate customer concerns. - Track progress on customers vehicles, and keep customers apprised. - Direct customers to cashier, and assist with cashier duties as needed. - Follow up with customers after work is done to ensure satisfaction. - Use of ADP/CDK software, Tis, Service Edge, Dealer Daily and iPad to complete tasks. - Prepare repair orders and customer bill, ensuring that final charges correlate to quotes. - Perform a variety of tasks associated with processing warranty claims. - Maintain all required logs and records of service department activities. ### As a Member of the H-Team, you'll enjoy: - Comprehensive benefits: Medical, dental, vision, life, and disability insurance - Childcare reimbursement to help with family needs - Flexible spending accounts for added convenience - 401(k) with company match to help secure your future - Immediate accrual of paid time off—start taking time for yourself right away - Substantial vehicle/service discounts—save big on your ride and services - Wellness benefits including a free gym membership to keep you in top shape - Pet insurance for your furry friends - Annual incentives and opportunities for career advancement—we love to promote from within! - Company events and community engagement to help you connect and give back - Temperature-controlled work environment to keep you comfortable year-round! ### Qualifications: - Must possess a high school diploma (or equivalent). - One to three years of relevant experience preferred, but willing to train the right person. - Valid driver's license and acceptable driving record. - Fundamental computer and administrative/clerical skills. - Excellent customer relations skills, including basic sales skills. - General technical knowledge related to vehicle maintenance and repair. - Must be able to bend, kneel, stretch and stand over, under and next to all repair vehicles. - Ability to work with little supervision and the drive to succeed in a fast-paced, high-volume environment; experience in the automotive industry is preferred.