Automotive Service Advisor/ASM- BMW Creve Coeur

Job description

Job Description BMW of Creve Coeur is seeking an experienced Automotive Service Advisor with top-tier customer service skills to add to our growing team. Experience Everything MileOne has to Offer: - Competitive compensation with unlimited earning potential - Great opportunities for career advancement - Positive, success driven work environment - Training and mentoring opportunities Our MileOne Employee Advantage: MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more. Summary: Our automotive Service Advisor/ Service Writer greets customers and consults with them on their vehicle service needs. Automotive Service Advisor Responsibilities: - Provide customer service to include vehicle service care and manufacturer’s warranty specifications - Schedule and manage service appointments and service estimates - Address and resolve customer complaints Automotive Service Advisor Qualifications: - 2+ years experience in automotive service writing; luxury line experience a plus - Working knowledge of basic car functions, characteristics, and operations - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals - Valid driver's license with 2 or fewer moving violations in the last 3 years and ALSO no major violations (DUI, reckless driving, etc.) in last 3 years - Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills MileOne Autogroup is an equal opportunity employer and maintains a drug free work environment. By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications. #STL