Automotive Service Advisor - Lewisville

Job description

Automotive Service Advisor We'd like to start by letting you know that we are top nationally ranked dealer alternative automotive repair company with 10 locations to serve DFW. We now have 2 locations in Lewisville, Argyle, Cross Roads/Aubrey, McKinney, Frisco, Castle Hills, Allen, N. Fort Worth/Keller, and Southlake. We are seeking a driven and customer-focused Automotive Service Advisor with a minimum of two years of experience working with all makes and models. In this fast-paced, high-impact role, you will serve as the primary liaison between our valued customers and skilled technicians, ensuring a smooth and efficient service experience from vehicle check-in through delivery. This position is ideal for someone who combines strong automotive knowledge with exceptional communication and sales abilities, and who thrives in a dynamic dealership environment. Your ability to build trust, explain technical information clearly, and recommend appropriate services will directly contribute to customer satisfaction and departmental success. Key Responsibilities Deliver a welcoming and professional customer experience by actively listening and accurately identifying vehicle concerns Create detailed and accurate repair orders using effective service writing techniques Clearly communicate recommended services, repairs, and maintenance options, including cost estimates and timelines Confidently recommend additional services based on vehicle condition, while maintaining honesty and transparency Collaborate closely with technicians to prioritize workflow, monitor repair progress, and ensure timely completion Oversee a wide range of services, including oil changes, brake repairs, engine diagnostics, transmission work, suspension, alignments, tires, diesel systems, and more Maintain accurate service records, including customer history and repair documentation Process payments and handle cash transactions accurately and efficiently Proactively follow up with customers to ensure satisfaction and build long-term loyalty Qualifications & Skills Minimum of 2 years of experience as an Automotive Service Advisor (required) Strong understanding of automotive diagnostics, repair processes, and service operations Broad mechanical knowledge, including engines, transmissions, brakes, suspension systems, diesel engines, shocks & struts, and brakes Excellent communication skills with the ability to explain technical concepts in a clear, customer-friendly manner Proven ability to upsell services ethically while prioritizing customer needs Strong organizational and multitasking skills in a high-volume environment Solid customer service skills with a focus on relationship building and retention Proficiency in service management systems and repair documentation Why Join Us We offer a supportive, team-oriented environment where your expertise and contributions are valued. This is an opportunity to grow your career with a dealership that prioritizes quality service, customer satisfaction, and professional development. Benefits 401(k) with company match Health, dental, and vision insurance Life insurance Paid time off Employee discounts Flexible scheduling Employee assistance program Professional development support Tuition reimbursement Referral program Requirements Minimum 2 years of experience working with all makes and models (required) Ability to commute to Lewisville, TX 75077 Work location: In person Schedule: Monday to Friday 8-6 No Nights No Weekends Experience: 2 years independent (Preferred) Work Location: In person