Automotive Service Assistant (experience in PH or US automotive industry is required)

Job description

- Answer inbound phone calls from prospective and existing customers. - Respond promptly to customer inquiries via email, text messages, Yelp, Thumbtack, Facebook, and other communication channels. - Provide professional and friendly customer service at all times. - Follow up with leads and customer inquiries to increase booking conversions. - Schedule, confirm, and manage service appointments. - Coordinate appointment availability with technicians and business operations. - Send reminders and updates to customers regarding scheduled services. - Manage calendar updates and appointment changes. - Gather customer information and vehicle details. - Provide repair estimates and quotations based on company guidelines. - Enter customer information accurately into the company management system. - Maintain records of estimates and follow-up opportunities. - Utilize ShopMonkey to manage customer information, work orders, and appointments. - Update customer records and service histories. - Assist with administrative tasks related to daily operations. - Maintain organized and accurate documentation. - Monitor and respond to incoming leads from: - Yelp - Thumbtack - Facebook - Community Groups - Website inquiries - Phone calls - Track lead status and follow up on pending opportunities. - Ensure all inquiries receive timely responses. - Identify opportunities to recommend additional maintenance and repair services. - Educate customers on available services and promotions. - Assist in increasing average ticket value through consultative communication. - Support customer retention initiatives. - Assist with posting in local Facebook community groups. - Support local marketing initiatives. - Help maintain an active online presence for the business. - Coordinate basic promotional content as directed.