Automotive Service Manager

Job description

**Service Manager – Automotive Dealership** **Motor Werks | A Member of Murgado Automotive Group** **Barrington, IL** **Lead. Develop. Perform. Make an Impact.** Motor Werks is seeking an experienced **Service Manager** to lead our automotive service operation in Barrington, IL. This high-impact role calls for a proven leader who can develop teams, improve performance, elevate customer satisfaction, and drive results through change. **What You’ll Do** - Lead, coach, and motivate the Service Department team to deliver strong performance and customer satisfaction. - Oversee daily operations, including scheduling, staffing, workflow, customer communication, and efficiency. - Set clear expectations and build a culture of accountability, teamwork, professionalism, and continuous improvement. - Monitor KPIs, financial performance, productivity, profitability, quality, and customer satisfaction; act quickly on opportunities for improvement. - Improve customer retention, loyalty, repair order profitability, and overall department performance. - Resolve customer concerns promptly and professionally. - Recruit, develop, evaluate, and retain high-quality service employees. - Partner with Parts, Sales, the General Manager, and dealership leadership to deliver a seamless customer experience and achieve store objectives. - Ensure compliance with company policies, manufacturer standards, safety requirements, and applicable regulations. **What We’re Looking For** - Proven experience as an **Automotive Service Manager or senior service leader** in a dealership environment. - Track record of improving performance, developing employees, and delivering measurable results. - High-volume dealership service department experience preferred. - Strong understanding of dealership service operations, repair processes, workflow, technician productivity, parts coordination, and customer service. - Ability to lead through change while maintaining accountability, morale, productivity, and professionalism. - Strong business acumen with the ability to manage service department financials and KPIs. - Customer-first mindset with excellent leadership, communication, coaching, organization, and problem-solving skills. - Hands-on, visible leadership style with the ability to earn team respect and commitment. - High school diploma or equivalent required; related degree preferred. - Valid driver’s license; clean driving record preferred if regular operation of customer vehicles is required. - Experience with dealership management systems and automotive repair software; **Tekion experience is a plus**. **What We Offer** - **Competitive compensation package** - Medical, dental, and vision benefits - **401(k) with company match** - Paid Time Off - Leadership training and professional development - Career growth within a **nationwide automotive group** - Employee discounts on eligible goods, parts, and services - Professional, collaborative work environment **Why Motor Werks?** Motor Werks has been a respected name in automotive retail for **more than 50 years**. As part of Murgado Automotive Group, you’ll lead a strong dealership service operation with the resources, training, and career opportunities of a larger nationwide organization. If you have a proven record of success and are ready to make a measurable impact on an automotive service operation, **apply today.** **Motor Werks is an Equal Opportunity Employer.**