Automotive Technical Specialist – Level 2 | Diagnostics & Technical Support (Dutch / French / English)

Job description

What you'll do Act as second-level technical support for dealers and independent workshops, resolving complex diagnostic and repair cases by phone and online. Find the root cause of technical deviations on mechanical, electrical/electronic, hybrid and electric systems, and guide technicians step by step to a first-time fix. Coach dealer technicians, spot their competence gaps and recommend targeted training so the same issue doesn't come back. Monitor repair processes and escalated cases, report on dealer performance and propose process improvements. Document complex technical issues clearly for the manufacturer's central technical organisation. Build lasting relationships with the workshops in your region, always keeping the end customer in focus. What you must bring (essential) At least 3 years of hands-on workshop experience as a Master Technician, Diagnostic Technician or similar, within a dealer network or a professional workshop. Proven diagnostic expertise: you're confident with OEM diagnostic tools, wiring diagrams, measurements (multimeter, oscilloscope) and structured fault-finding on vehicle electronics. Solid knowledge of current vehicle technology: mechanical systems, electronics, networks/CAN, and hybrid/electric propulsion. Fluent Dutch and French , plus good spoken and written English. You live in Belgium or the Netherlands and are eligible to work in the EU. What makes you stand out (a strong plus) High-voltage / hybrid qualification (e.g. HEV Level 2 or Level 3, or equivalent). Experience in a technical helpdesk or first-level technical support role (L1). Experience within an OEM dealer network. A diploma in automotive technology or automotive engineering (equivalent field experience is equally valued). Experience coaching or training other technicians. Good MS Office skills. What's in it for you A salary of up to €4,500 gross/month 20 vacation days + 12 ADV days. DKV health insurance. Meal vouchers (€6) and a home-office allowance. A laptop and everything you need to work from home. ⚠️ Please note: this role requires real workshop experience in automotive diagnostics. Applications without hands-on automotive field experience will not be considered. Ready to move from the workshop floor to the expert seat? Apply today, we'd love to hear from you. MSX International - MSXI MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. Are you the technician your colleagues call when nobody else can find the fault? If you've spent years in the workshop tracing electrical faults, reading wiring diagrams and fixing what others gave up on, this role turns that expertise into your full-time job. You won't be holding the tools anymore. Instead, you'll guide dealer and workshop technicians across the Dutch-speaking market through their toughest diagnostic cases, remotely. MSX International supports leading automotive manufacturers in more than 80 countries, improving repair quality, customer satisfaction and aftersales performance. As part of our technical specialist team, you'll be the expert voice behind the workshops.