AutoNation Orlando Auction Fleet Specialist Bilingual required

Job description

The Fleet Specialist proactively services assigned customer accounts and should identify new opportunities to present already established accounts with additional AutoNation services while ensuring exceptional customer experience. The successful Fleet Specialist ensures that any service issues are quickly rectified. What We’re Looking For: Critical thinking and execution skills Excellent attention to detail The ability to meet deadlines Strong communication skills What are the day-to-day responsibilities? Completing auction tasks such as contacting accounts for lists of VINs, ordering transportation for VINs to the auction, checking inspections, ensuring vehicle readiness, providing clients and title department the sold report. Building and maintaining strong relationships with accounts while promoting the AutoNation brand through professional communication. Addressing any customer service issues and escalating to management as necessary. Delivering exceptional customer experience to help achieve account retention and growth goals. Partnering with management and other associates to ensure each vehicle crosses the auction block on sale day, and re-running vehicles as needed. Make existing accounts aware of all services the auction offers. What are the requirements for this job? High School diploma or equivalent required. Proficiency in MS Office (especially Excel and Word). Ability to set and achieve targeted goals; self-motivated and task oriented. Demonstrated communication and interpersonal skills. Organization and follow-up skills. Experience and desire to work with technology. Experience with Auction Edge/ASI and AutoIMS auction systems a plus. Valid in-state driver’s license and have and maintain an acceptable, safe driving record. Exciting Benefits and Perks Await You: Competitive compensation and 401k matching Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.