AV Operations Director

Job description

### **Position Summary:** The Director of AV Operations is a senior leadership role responsible for overseeing the installation, project management, and engineering functions within the organization. This individual drives operational excellence across all AV projects, ensuring high-quality delivery, technical innovation, and efficient execution from design through installation. The Director will lead cross-functional teams, optimize processes, and ensure projects are completed on time, within scope, and on budget. #LAT ### Responsibilities: #### **Operational Leadership** - Provide strategic direction and oversight for AV installation, engineering, and project management teams. - Develop and implement operational processes, standards, and best practices to improve efficiency and consistency. - Establish KPIs and performance metrics to track departmental success and drive continuous improvement. - Collaborate with executive leadership to align AV operations with overall business objectives. #### **Project Management Oversight** - Oversee the full lifecycle of AV projects, from pre-sales engineering support through final installation and client handoff. - Ensure all projects are delivered on time, within budget, and meet client expectations. - Manage resource allocation, scheduling, and project prioritization across multiple concurrent projects. - Mitigate risks and resolve escalated project issues. #### **Engineering Leadership** - Supervise AV engineering teams responsible for system design, technical drawings, and documentation. - Ensure designs meet client requirements, industry standards, and scalability expectations. - Evaluate and implement new technologies, tools, and methodologies to enhance system performance and innovation. - Maintain quality control standards for all engineering outputs. #### **Installation Management** - Oversee field installation teams to ensure adherence to project specifications, timelines, and safety standards. - Develop installation workflows, training programs, and quality assurance processes. - Ensure compliance with local codes, safety regulations, and company standards. - Support complex or high-profile installations as needed. #### **Team Leadership & Development** - Lead, mentor, and develop managers and team members across all AV operational departments. - Foster a culture of accountability, collaboration, and continuous learning. - Participate in hiring, onboarding, and performance management. - Identify skill gaps and implement training and development plans. #### **Client & Stakeholder Engagement** - Serve as an escalation point for key clients and stakeholders. - Partner with sales and account teams to support proposals and ensure alignment between client expectations and delivery. - Maintain strong relationships with vendors, manufacturers, and subcontractors. #### **Financial & Resource Management** - Develop and manage departmental budgets, forecasts, and cost controls. - Monitor project financial performance, including margins, labor utilization, and cost overruns. - Identify opportunities to improve profitability and operational efficiency. ###