AV/VTC & Telecommunications Support Specialist

Job description

## Overview: **Job Title:** AV/VTC & Telecommunications Support Specialist **Security Clearance:** Secret (or higher) **Location**: Scott AFB, IL ***(Due to the nature of the work and contract requirements, U.S. Citizenship is required.***) ## Description: C3EL is seeking an AV/VTC & Telecommunications Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site telecommunications, AV/VTC, conference-room, event, voice/video/data, and cabling support. **Primary Responsibilities:** - Provide telephone, communications, AV, VTC, and mobile-device support required to sustain DOD operations. - Manage and maintain existing VTC systems and Multi-point Control Unit capabilities. - Set up, test, facilitate, and restore rooms/equipment for GVS, VTC, Microsoft Teams meetings, training classes, conferences, town halls, and other events. - Maintain conference-room functionality, including PC hardware/software, AV control systems, microphones, telephones, room reconfiguration, and network connectivity. - Perform testing, diagnostics, troubleshooting, and post-maintenance validation for VTC and conference-room systems. - Provide technical support for chat, voice, video, virtual meetings, screen sharing, document collaboration, and storage. - Open and manage incidents involving interrupted/degraded voice and video services, feature changes, service changes, and device moves. - Coordinate with DOD Network Administrators on voice, video, and data traffic over the DODNet. - Maintain, troubleshoot, install, remove, and document telecommunications/voice/video/data/paging cabling; perform cable toning, continuity testing, and wiring-closet/switch-room cross-connects. - Maintain scheduling calendars and coordinate future AV/VTC events with Government customers and external sites. ## Required Qualifications: - U.S. Citizenship. - Experience supporting AV/VTC, telecommunications, voice/video/data systems, conference rooms, or unified communications. - Hands-on experience with troubleshooting, testing, cabling, connectivity, and event support. - Experience documenting incidents and corrective actions in a trouble-ticket system. - Ability to meet applicable DISA personnel security and network-access requirements. ## Preferred Qualifications: - DoD AV/VTC or command-level meeting/event support experience. - Microsoft Teams, GVS, Cisco VTC, Crestron, or comparable conference-room technology experience. - Experience with structured copper cabling, cable testing/toning, cross-connects, and wire-plant documentation. - AVIXA, manufacturer, or DoD-approved cybersecurity certifications relevant to assigned duties. ## Education / Experience: - High school diploma and at least 2 years of relevant experience.