AVP, Collections System Administrator

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Why Join We are seeking a detail-oriented and proactive Collections System Administrator to support and optimize our Collections systems and applications. The ideal candidate will play a critical role in ensuring smooth daily operations, driving system improvements, and supporting key business initiatives within the Collections function. How it works This role requires strong technical skills, excellent communication, and the ability to work collaboratively across teams in a fast-paced environment. What you do Monitor and support the day-to-day operations of Collections systems and related applications, including reviewing exceptions generated from batch processes, troubleshooting and resolving issues promptly to minimize business disruption. Execute data extraction, run queries, and generate reports to provide actionable insights for reporting, analytics, and operational decision-making. Collaborate with business stakeholders and technical teams to gather detailed system specifications, define user requirements, and contribute to the design and implementation of Collections system projects. Lead and participate in user acceptance testing (UAT) to ensure new functionalities and system enhancements meet business needs and quality standards. Drive continuous improvement initiatives by identifying opportunities to enhance system efficiency, strengthen infrastructure robustness, and build scalable future capabilities within the Collections environment. Develop and maintain comprehensive control measures to ensure compliance with operational policies, regulatory requirements, and internal controls, safeguarding system integrity and data accuracy. Who you are Relevant tertiary qualification in Information Technology, Computer Science, or a related field. Proven organizational skills with exceptional attention to detail; adept at tracking multiple tasks and ensuring adherence to deadlines and compliance standards. Strong written and verbal communication skills, capable of effectively liaising with technical teams, business users, and management. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and SQL for data querying, coding and analysis. Agile, adaptable, and able to manage competing priorities in a dynamic, fast-paced environment. Knowledge of Collections processes, systems, and industry best practices is an advantage. Who you work with Group Risk Management works independently to protect, build, and drive our businesses. The team support good decision-making. With strong risk analysis. And a crucial, comprehensive role in sharpening our competitive edge. Optimising risk-adjusted returns. It’s about seeking and adopting best-in-class practices. Protecting the group from unforeseen losses. Keeping risk within appetite. Embracing change and managing growth in one of the world’s strongest banks. What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.