AVP, Group Payment Operations: Payments Transformation (Platform Solutions)

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. General Description We are seeking an experienced and forward-thinking transformation leader to drive the modernization of Group Payment Operations through strategic platform solutions, process automation, and technology transformation initiatives. This role will lead the design, implementation, and optimization of next-generation payment platforms, leveraging automation, workflow orchestration, data-driven insights, and emerging technologies to enhance operational efficiency, resilience, scalability, and client experience. As a key member of the transformation team, you will collaborate closely with Operations, Technology, Product, Operations Risk, Compliance, and external technology partners to deliver strategic modernization programs across the payment’s ecosystem. You will play a pivotal role in shaping the future-state operating model, ensuring platforms and processes are aligned with the organization's growth strategy, regulatory requirements, and industry best practices. Your leadership will be instrumental in transforming payment operations into a highly automated, resilient, and intelligent organization capable of supporting evolving business and client needs. Key Responsibilities What You’ll Be Doing Lead strategic payment operations transformation initiatives focused on platform modernization, process & workflow automation. Define and drive the target-state operating model for payment operations, aligning process, people, technology, and governance capabilities. Partner with Technology, Product, Architecture, and Operations teams to deliver scalable platform solutions that improve operational efficiency, control effectiveness, and client outcomes. Drive the implementation and adoption of modern payment processing platforms, workflow orchestration solutions, case management systems, and intelligent automation capabilities. Identify opportunities to streamline and simplify operational processes through digitization, straight-through processing (STP) enhancements, and automation initiatives. Lead business requirements definition, solution design reviews, user acceptance testing, implementation planning, end-to-end operational readiness and post-deployment stabilization activities. Manage end-to-end transformation programs, ensuring successful delivery of strategic initiatives within scope, timeline, budget, and quality expectations. Lead process re-engineering initiatives to eliminate inefficiencies, reduce manual interventions, and strengthen operational controls. Support the standardization and harmonization of payment processes across geographies and payment products. Serve as the primary liaison between Operations and Technology teams, translating business requirements into effective platform solutions. Utilize AI, data analytics, digitisation tools, operational insights, and transformation metrics to identify process gaps, drive automation opportunities, and deliver measurable uplift in efficiency, controls, scalability, and service performance. Qualifications Bachelor's degree in Business, Finance, Information Technology, Engineering, or a related discipline. Minimum 5-8 years of experience in payment operations or related banking functions. Strong understanding of payment operations, payment processing platforms, workflow management, case management, and automation technologies. Experience working across payment products including SWIFT, cross-border payments, real-time payments, domestic clearing systems, and ISO 20022 initiatives. Proven ability to lead transformation initiatives that deliver measurable improvements in efficiency, control, scalability, and client experience. Strong stakeholder management skills with the ability to influence and collaborate across Operations, Technology, Product, Risk, and Compliance functions. Excellent analytical, problem-solving, and decision-making capabilities with a data-driven approach to transformation. Strong verbal and written communication skills, including experience presenting to senior management and governance forums. Experience with Agile delivery methodologies, project governance, and transformation frameworks is highly desirable. Side note: This role requires 100% work in office, based at Tampines What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.