AVP, L2 Production Support Engineer, Institutional Banking Group Technology, Group Technology

Job description

Business Function Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Provide high-quality L2 production support for mission-critical Transaction Banking platforms covering Payments, Cash Management, Trade Finance, Securities, and Fiduciary Services. Lead the management and resolution of production incidents, ensuring minimal business disruption and adherence to service level commitments. Drive root cause analysis (RCA) and problem management initiatives, partnering with application, infrastructure, and platform teams to implement sustainable solutions and prevent recurrence. Proactively monitor system health, application performance, capacity, and service availability to identify risks and mitigate potential failures before customer impact. Lead major incident management activities, coordinating cross-functional teams and providing timely communications to business and technology stakeholders. Coordinate and execute disaster recovery (DR) exercises, business continuity activities, and resilience testing to ensure operational readiness. Drive operational excellence through automation, observability, proactive problem management, and adoption of Site Reliability Engineering (SRE) practices. Own and continuously improve service stability metrics, including availability, incident trends, recovery time, and operational risk indicators. Ensure compliance with organizational security standards, regulatory requirements, audit controls, and ITIL service management processes. Mentor junior engineers and contribute to the continuous improvement of support processes, operational standards, and team capabilities. Requirements Degree in Computer Science, Information Technology, Engineering, or a related discipline, with at least 8 years of relevant experience in Production Support, Application Support, Site Reliability Engineering (SRE), or Platform Operations. Extensive experience supporting mission-critical banking applications within the financial services industry, preferably across Payments, Cash Management, Trade Finance, Custody, Securities, or Transaction Banking platforms. Strong technical expertise in Unix/Linux environments, SQL databases (Oracle, MariaDB), shell scripting, and application troubleshooting. Hands-on experience with middleware and messaging technologies such as MQ, WebSphere, or equivalent enterprise platforms. Experience working with enterprise observability and monitoring tools such as Geneos, Splunk, Grafana, AppDynamics, Dynatrace, or equivalent. Strong understanding of Incident Management, Problem Management, Change Management, and Production Governance processes. Hands-on experience with automation and DevOps tooling, including Python, Ansible, Jenkins, CI/CD pipelines, and infrastructure automation practices. Exposure to containerized and cloud-native platforms such as OpenShift and Kubernetes will be an advantage. Strong analytical, troubleshooting, and decision-making skills, with the ability to perform effectively under pressure in a fast-paced production environment. Excellent communication, stakeholder management, and collaboration skills, with experience working across regional and global teams. Willingness to participate in on-call support and major incident management activities supporting critical banking services. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Location: DBS Asia Hub Job: Technology Schedule: Regular Employee Status: Full time