AVP, Payment Operations Manager, Operations

Job description

Job Purpose To manage payments operations department, with core objectives as follows: To enable department to support the bank’s business growth by delivering high quality of service and at the same time controlling & mitigating operational risks as well as regulatory risks. To identify value added activities, to achieve & improve process efficiency. To manage people resources and to plan staffs development. Job Duties & responsibilities Ensure that all payment transactions are checked and authorised correctly in accordance to DOA and Service Levels Agreement. Lead payment processing team in supporting projects related with payment and cash management (GTS), process or procedure development and review on proposal of new Cash Management products. Liaise and build strong relationship with BU/SU and Branches, to ensure smooth transaction process and to meet customer expectations. Analyse, propose and lead business re-engineering process in payment Operations, to support business initiatives. Develop people and ensure staffs performance meets the qualification standard. Build an open communication environment through regular team meetings and create solid team work within the department. Manage and control department cost and expense against budget. Ensure timely submission of regulatory reporting and internal reports including metric & productivity. Implement Risk Control Framework and ensure integrity of the entire risk management process; i.e. previous audit finding, CSA, MASt and CORS by reviewing/visiting them twice a year and implement the corrective actions. Monitor & follow up nostro & sundry reconciliation reports and ensure no outstanding items more than 7 days. Review and update Payment Operations Procedure, including Service Level Agreement & BCP documentation. Provide feedback to superior on operations policies and processes that are affected by changes on system, bank business, central bank regulation, etc. Location: Jakarta Head Office Job: Operations Schedule: Regular Employee Status: Full time