AWS Workspaces SME (R-00225)

Job description

True Zero Technologies, a veteran-owned small business, was founded on the principle that the purposeful enablement of people and technology in an organization directly ties to the quality of its outcomes. True Zero recognizes that those outcomes begin and end with our people, and that is what we have built a community of like-minded, driven, and passionate individuals and innovators who are aligned in a common goal of delivering top-tier services to our customers. Our culture and commitment have been recognized through numerous accolades, including being named one of the **Best Places to Work** in 2023 in two categories (“Prosperous and Thriving” ($5MM–$50MM in gross revenue) and “Mid-Atlantic Region” (DC, DE, MD, NC, VA, WV)), and again in 2025 as a **Best Places to Work** honoree. In addition, True Zero earned coveted spots on the **Inc. 5000** list of fastest-growing companies in America in **2022, 2023, and 2025**, a testament to our sustained growth driven by our people-first approach and unwavering dedication to excellence. ### Job Responsibilities - Build and scale virtual desktop solutions, choose operating system bundles (Windows/Linux), and set compute or storage needs. - Connect AWS WorkSpaces to Active Directory (Simple AD, Managed Microsoft AD, or on-premises AD) and identity providers like Microsoft Entra ID. - Enforce security policies, multi-factor authentication (MFA), AWS KMS encryption, and network access rules via Virtual Private Clouds (VPCs). - Monitor system uptime, automate patching with AWS Systems Manager, troubleshoot connection issues, and optimize costs (hourly or monthly billing - Implement robust multi-factor authentication (MFA), SAML 2.0 federation with Identity Providers (IdPs like Okta, Ping, or MicrosoftEntraID), and strict network access controls. - Enforce encryption-at-rest using AWSKeyManagementService(KMS) for root and user volumes, and ensure streaming protocol security(PCoIPand Amazon DCV). - Design and manage application packaging and delivery solutions (e.g., Amazon WAM, AppStream 2.0, or traditional group policies) to streamline software deployments. ### Job Qualifications - 5+ years in IT infrastructure, End User Computing (EUC), or Virtual Desktop Infrastructure (VDI). - Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). - Strong grasp of core AWS services (VPC, IAM, KMS, Directory Service, CloudWatch). - Knowledge of TCP/IP, VPNs, Direct Connect, and streaming protocols like PCoIP or DCV. - Scripting skills in PowerShell, Python, or AWS CLI for bulk user provisioning and management