B2C Sales Support

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. The Sales Support is responsible for welcoming customers to the store and working with the team to create the best environment. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Requirements Strong ability to navigate through multiple computer systems. Ability to work under tight deadlines. Complete sales reports. Willingness to take on responsibilities and challenges. Responsibilities To answer incoming calls and respond to emails in a timely manner Prepare and submit sales contracts for orders. Effectively communicating daily with visitors Credit submission Ensure that relevant database is updated All enquiries to be acknowledged within two hours after receipt Meet all agreed SLA’s and Key Performance Indicators (KPI’s) Maintain and prevent customer records, using automated systems Administrating all relevant documents Facilitate internal communication with Finance dpt Prepare vehicle sales invoicing Soft skills: Be consistent and well organized Strong customer services skills Keep calm and have a positive attitude while working under pressure General education degree or equivalent Good communication skills Hard skills: General education degree or equivalent Knowledge of supporting and administrative processes IT literate Good command of English - verbal and written Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.