BA Supervisor

Job description

## Fresh Food, Happy Dogs. We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction. We’ve come a long way since our founder Piotr, hand delivered the very first Psibufet box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us. *Please note that PsiBufet is part of **Butternut Box**, the European leader in fresh dog food. This means constant collaboration with teams in the UK and Europe, offering great development opportunities for both the Polish branch and all its employees.* --- ## 🐾 Brand Ambassador Supervisor: **Key Responsibilities:** - Support the DS Manager in the day-to-day management and execution of the Brand Ambassador (BA) team. - Manage BA availability and create team rosters to ensure optimal staffing and maximum team performance, including alignment with the DS Manager on any required adjustments or additional coverage. - Prepare two-week weather outlooks and make strategic recommendations regarding shift planning, including clear and timely communication to the BA team. - Develop and coordinate sales incentives to maximize BA performance, in collaboration with the DS Manager. - Monitor and communicate in-field flags, issues, and incidents, ensuring timely reporting and follow-up to maximize performance during shifts together with the DS Manager and BA Team Trainer. - Prepare the initial eight-week rolling forecast, including planning for social activities and training sessions, to be reviewed and aligned with the DS Manager and BA team. - Track and report BA working hours, incentives, sales performance, and other relevant sales KPIs. - Prepare biweekly BA performance reports and review results with the DS Manager and BA Team Trainer to identify opportunities for improvement and maintain a highly engaged, high-performing team. - Coordinate onboarding schedules and communication for new starters, including check-in calls. - Take a leading role in onboarding new Brand Ambassadors together with the DS Manager and BA Team Trainer, both in the office and/or in the field, depending on team availability and operational needs. - Present weekly performance results and participate in event reviews with the Event Manager. - Provide regular performance updates and feedback during team and stakeholder meetings. #### What is Required: - Previous experience as a Brand Ambassador or in a similar field-based sales/customer-facing role. - Strong understanding of BA responsibilities, daily operations, and field activities. - Good communication and interpersonal skills, with the ability to build positive relationships with Brand Ambassadors, Team Trainers, Supervisors, and Managers. - Strong organizational and time-management skills, with the ability to manage multiple tasks and deadlines effectively. - Ability to work independently, take ownership of assigned responsibilities, and proactively identify and address operational issues. - Strong attention to detail, particularly when working with schedules, rosters, forecasts, reports, and performance data. - Basic analytical skills and confidence working with performance metrics, sales results, working hours, and incentives. - Ability to use Excel/Google Sheets and other relevant tools for reporting, planning, and data tracking. - Ability to make informed decisions based on performance data, weather forecasts, team availability, and business needs. - Strong problem-solving skills and a proactive, solution-oriented approach. - Ability to communicate clearly and effectively with different stakeholders, both in the office and in the field. - Ability to provide constructive feedback and support BA performance and engagement. - Confidence in leading onboarding sessions and supporting new team members during their first shifts. - Flexibility to adapt to changing schedules, business priorities, and operational requirements. - Willingness to work both independently and as part of a team. --- ## ⏳ The interview process: 1. Initial call with your dedicated Talent Acquisition Partner, carried out remotely. 2. Skills & behaviours interview to assess your sales skills, usually carried out in person. *We usually expect our interview process to take 1-2 weeks, end to end.* --- ## 💡 Important things to note: - This role is based out in the field, meeting customers at events. Sometimes these events fall on a weekend, and require an element of travel. - We’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications. - For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the EU. - We use an AI note-taking tool called Metaview at some stages in our interview processes. If you'd prefer to opt out, please inform your Talent Acquisition Partner as soon as possible. - We're committed to ensuring a positive interview experience for all candidates. If you have any specific needs or require reasonable accommodations due to disability, neurodiversity, or any other factors, please let us know and we'll do our best to make necessary arrangements, for example: extending the interview duration; scheduling short breaks during the interview to ensure your well-being; you may bring any necessary materials or tools for the interview such as your own written notes, communication boards or other assistive devices. --- ## 🙌 Our benefits: - 📈 **ESOP (Employee Stock Option Plan):** A share program that allows employees to become part-owners of the company, sharing in the successes and profits we achieve together. - 🚑 **Medicover Private Healthcare:** To help you take regular care of your health and well-being. - 🤾‍♀️ **Multisport Card:** Available in one of three different tiers to suit your lifestyle. - 🐶 **Dog-Friendly Office:** The option to bring your dog to work, so they don’t have to stay home alone all day. - 🎓 **Training Budget:** A dedicated budget for personal development, because we want everyone to have the opportunity to broaden their horizons and gain new skills. - 🥩 **100% Discount on PsiBufet:** Free fresh food for your own dog. - 📌 **Hybrid Work Model:** We value the ability to tailor work to individual needs. However, we love working together and brainstorming in person, so 100% remote work is not an option. **Requirement:** You must be able to meet in our office (located in Warsaw’s Praga district) at least 2–3 times a week. - 👼 **Giving Back:** Plenty of opportunities to help people and animals. We are actively involved in social causes close to our hearts, such as volunteering at animal shelters (walking dogs, delivering food, etc.). --- ## ❗️We believe in a **seat at the table for everyone.** Psibufet is an equal opportunity employer. We believe that to make the best food for *all* dogs, we need a team that represents *all* humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.