Back Office Clinic Assistant - Bilingual Mandarin Preferred

Job description

Planned Parenthood Columbia Willamette (PPCW) is hiring a Back Office Clinic Assistant to join our Milwaukie Health Center team. Bilingual Mandarin preferred. Build real clinical skills. Get hands-on experience. Start your healthcare career with purpose. At PPCW, your work supports access to essential sexual and reproductive health care, helping ensure every patient is treated with dignity, compassion, and respect. You'll be part of a mission-driven team committed to expanding access, advancing equity, and showing up for our communities every day. We provide training, mentorship, and a supportive environment where you can grow while making a meaningful impact. What You'll Do In this role, you'll be part of the clinical team supporting patients through their visit and helping create a safe, respectful, and efficient experience. On a typical day, you might: • Room patients, take vital signs, and prepare them for their visit • Support providers during exams and procedures • Assist with lab work, including specimen collection and processing • Clean, stock, and prepare exam rooms and instruments • Answer patient questions and help them feel informed and at ease • Work closely with your team to keep the clinic running smoothly You'll play an essential role in delivering high-quality sexual and reproductive health care while helping ensure every patient is treated with dignity and respect. Schedule & Location This is a full-time, on-site position (37.5 hours/week) at our Milwaukie Health Center. Schedule Tuesday Wednesday Thursday Friday Saturday 11:00am - 7:00pm 11:30am - 7:30pm 8:00am - 4:00pm 8:30am - 4:30pm 8:00am - 4:00pm Bilingual Mandarin preferred You must be able to reliably work this schedule. Occasional work at other times, days, or PPCW locations may be required to support operational needs. What We're Looking For We know great candidates come from a variety of backgrounds. If you're excited about this role, we encourage you to apply, even if you don't meet every preferred qualification. Required • High school diploma or equivalent • 2+ years of experience in a customer service or high-volume environment • Ability to communicate effectively with diverse patients and coworkers • Comfort working independently and as part of a team • Willingness to learn and adapt in a fast-paced clinical environment Nice to Have • Mandarin language skills • Experience in a medical setting or working directly with patients • Familiarity with electronic health records (EHR) • Medical Assistant, Phlebotomy, EMT, or CNA certification Pay & Growth $20.37–$29.68/hour Pay is based on experience and internal equity. Most new hires start toward the lower end of the range, with room to grow. Additional Pay Opportunities • Bilingual premium: +$1.72/hour • Interpreter-level premium: +$3.44/hour • After 6 months, you may be eligible for additional clinic responsibilities that include extra hourly pay Benefits & Support We offer a benefits package that supports your health, stability, and growth: • Paid time off (up to 4 weeks, increases over time) • 9 paid holidays • Medical, dental, and vision insurance for eligible employees • 403(b) retirement plan with employer matching contributions • Free, confidential counseling and support (EAP) • Ongoing training and development Application Tips Please include all relevant work experience on your application and resume. We base offers on the experience shared during the hiring process and are not able to adjust compensation after an offer is made. Equal Opportunity Employer Planned Parenthood Columbia Willamette is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.