Back-office Customer Support Specialist with German - Top E-commerce Company

Job description

Job Title: Back-office Customer Support Specialist with German - Top E-commerce Company Job Description We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in German (C1) and English (C1), and thrive in a structured back-office environment, we want to hear from you. Key Responsibilities: Deliver written customer support via email for the German market with a small call volume. Investigate and resolve customer issues by reviewing past interactions and using internal tools. Process manual refunds and address GDPR-related complaints with care and accuracy. Ensure every customer interaction is professional, empathetic, and solution-focused. Work with multiple systems efficiently while maintaining a high level of precision. Requirements: Fluent German (C1) and English (C1) – both written and spoken. Excellent communication skills and the ability to clearly explain solutions. Strong analytical and problem-solving mindset. Patience, empathy, and emotional resilience. Typing speed of 150+ keystrokes per minute and solid computer literacy. Availability for full-time on-site work in Szczecin (5 days in a week) Mon-Sunday, 9:00 – 18:00 different shifts within this timeframe What We Offer: Competitive salary Relocation support and help with obtaining the required work permits. Engaging trainings Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days Talent Development Program: a transparent career paths and promotions CNX Academy: with mentoring program CNX University: with unlimited online trainings available Refer a friend: bonus for recommending a friend Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite Modern office in the heart of Szczecin centre, Poland Location: Poland, Szczecin Language Requirements: English, German Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents