Back Office Key Account Manager

Job description

Role Overview Manage and maintain relationships with key clients by acting as the primary back-office point of contact. Ensure timely response to client requests, clear communication, and delivery of services in line with agreed timelines and quality standards. Key Responsibilities Client Relationship & Customer Service • Serve as the main point of contact for back-office clients, handling inquiries via email and phone in a timely and professional manner. • Provide clients with clear service plans, timelines, and documentation requirements. • Deliver regular updates on service progress and proactively communicate any delays or issues. • Ensure clients are well-informed to support effective decision-making and stakeholder communication. Administrative & Financial Support • Draft and support preparation of professional correspondence, including contracts, agreements, and official letters. • Support financial and commercial activities such as proposal preparation, cost modeling, invoice request forms, and PO processing. • Manage client and vendor registrations and follow up on outstanding and aged receivables. • Maintain accurate and up-to-date records across task management and client tracking systems. • Assist in preparing operational and performance reports for senior management. Back Office & Compliance Operations • Support delivery of back-office services in accordance with agreed quality standards and timelines. • Coordinate renewal of licenses and registrations with relevant authorities. • Support ongoing compliance with Saudi Labor Law and related regulations. • Assist with immigration, employee mobility, and management of key government portals (e.g., HRSD, GOSI, Muqeem, QIWA). • Support issuance and attestation of employee-related documentation, including visas, Iqamas, and official letters. Collaboration & Cross-Functional Support • Participate in team and project meetings as required. • Collaborate with HR, GRO, and Finance teams on documentation, invoicing, reconciliations, and overdue collections. • Work closely with internal business units to support service delivery and internal referrals. • Fluent in English and Arabic (written and spoken). • Strong analytical, research, and problem-solving skills. • Proficient in MS Outlook, Word, and Excel. • Excellent communication, interpersonal, and customer service skills. • Highly organized, detail-oriented, and process-driven. • Motivated, trustworthy, and effective team player. Experience • Experience in Corporate Services, Government, Consultancy, or Professional Services environments is preferred. • Proven administrative and stakeholder management experience. • Exposure to international business environments is an advantage. • Fast learner with the ability to adapt to new responsibilities. The company specializes in helping businesses establish and operate in Saudi Arabia. It offers a range of services including company formation, licensing, human resources management, payroll, and compliance with local regulations. In addition, it supports operational needs such as housing, transportation, and procurement, aiming to provide a seamless experience for businesses entering the Saudi market.