Back Office Operations Agent

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Make an impact where healthcare meets customer experience At Medtronic, our mission is to alleviate pain, restore health and extend life. Every day, healthcare professionals around the world rely on our technologies to care for patients. As we build our new in-house Service & Repair Customer Care organization, we are looking for Contract & Invoice Back Office Agents who are passionate about operational excellence and delivering high-quality support in a fast-moving environment. In this role, you will play a critical part in ensuring Service & Repair contracts and invoices are processed accurately and efficiently. Your work will help ensure customers receive the right services, invoices are processed correctly, and healthcare providers can continue delivering patient care without interruption. Whether you're bringing experience in contract administration, invoicing, customer operations, or back-office support, we're looking for people with a quality mindset, strong attention to detail, ownership, and a passion for continuous improvement. What you'll be doing No two days are the same, but as a Contract & Invoice Back Office Agent – Operations, you will: Create and monitor Service & Repair invoices and manage the daily To-Be-Invoiced report Create, maintain, renew, and modify service contracts while ensuring data accuracy and compliance Validate and activate contracts and maintain accurate contract records Investigate and resolve contract-related disputes, billing questions, and financial discrepancies within your area of responsibility Manage standard internal customer requests related to contracts and invoicing Ensure high levels of data quality while complying with established processes, quality standards, and company policies Handle operational escalations and coordinate timely resolution with relevant stakeholders Collaborate closely with Sales, Customer Care, Finance, Contract & Invoice Specialists, and Front Office teams to ensure seamless end-to-end processes Support backlog reduction initiatives and business continuity activities Participate in User Acceptance Testing (UAT), business projects, and system enhancements Identify process improvement opportunities and proactively contribute to operational excellence initiatives What success looks like You consistently deliver accurate, high-quality work You ensure contracts and invoices are processed efficiently and on time You build strong relationships across teams and functions You proactively identify issues and help resolve them before they impact customers You contribute to continuous improvement while maintaining compliance and operational excellence What you'll bring We are interested in your potential as much as your experience. You may be a great fit if you have: Experience in contract administration, invoicing, customer operations, finance operations, or a related environment Strong organizational and time management skills Excellent attention to detail with a structured way of working The ability to prioritize work and manage multiple activities independently A customer-focused mindset with a strong commitment to service quality Strong communication and teamwork skills A proactive approach with ownership and accountability Adaptability in a changing environment Professional proficiency in English; an additional European language is highly valued Experience with SAP, ERP systems, CRM platforms, or contract management processes is beneficial but not essential. Why Medtronic? This is a unique opportunity to help build a new organization within one of the world's leading healthcare technology companies. At Medtronic, you'll find: Meaningful work that contributes to patient care. A collaborative and inclusive team environment. Opportunities to learn, grow and develop your career. Exposure to international teams and cross-functional projects. A hybrid working model that supports flexibility and collaboration. A culture that values diversity, innovation and continuous improvement. Join us and help shape the future of Service & Repair Customer Care at Medtronic. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at . ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 77,600.00 PLN - 116,400.00 PLN | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).