Back Office Specialist - Maternity Cover

Job description

Company Description MET Group is an integrated European energy company, headquartered in Switzerland, with activities in natural gas and power, focused on multi-commodity wholesale, trading and sales, as well as energy infrastructure and industrial assets. MET Group is present in 30 national gas markets and 39 international trading hubs. The Group has a significant end-consumer presence in Croatia, Italy, Hungary, Romania, Slovakia, and Spain. MET Group has 1000+ permanent staff. The company is owned 90% by MET employees and 10% by Keppel Infrastructure, a wholly owned subsidiary of Keppel Corporation *. MET Energia Italia is the Italian subsidiary or MET Group, with activities in natural gas, power and renewables, focused on multi-commodity trading and sales, as well as renewables and Energy Efficiency Solutions. After its start up in 2017, MET Energia Italia has now reached a position among the top 20 energy players in the country. MET Energia Italia ’s mission is to become a leading market player by implementing innovation in the Italian energy market. We are a boutique of energy professionals who, thanks to our expertise and hard work, have been able to establish a competitive and highly optimized business in a few years. We are determined to take our success story even further, so we strive to attract highly talented people that are ready to give their best every day and that are eager to continuously develop their skills by taking on big challenges. Job Description As we continue to evolve our client portfolio and expand, MET Energia Italia is now looking for a talented Back Office Specialist to cover a maternity leave , who will be contributing to the growth of the company in the Italian market. From the very beginning, you will receive comprehensive on‑the‑job training, so being an eager learner is essential to quickly build the competencies needed to work independently. At the same time, we do not bring people aboard just to replicate what we already do: even within a temporary assignment, you will be encouraged to identify potential areas of optimization and to present your suggestions in a clear and structured manner to the Back Office Manager. Step by step you will take on several activities that are part of the main duties in a Back Office role, bringing your invaluable contribution throughout the maternity substitution period: Provide support to our customers and sales agencies, handling incoming requests and complaints Solve requests using established procedures and collaborating with other internal teams, always going the extra mile to find solutions outside of the defined instructions/parameters Track all requests until resolution in the CRM (Salesforce), maintaining accurate records about necessary actions and discussions Respond to all incoming requests in a timely manner, achieving agreed customer service levels and standards Provide feedback to management on problematic cases and areas for continuous improvement by taking into consideration customer needs and requests Take the initiative to develop solutions in the areas of process and IT to streamline processes and to optimise the customer experience Comprehend the needs and requirements of customers in order to bring strategic value to them Promote customer needs as the key driver for business goals and initiative Identify customer service trends and contribute to the development of customer service policies and procedures. Qualifications Minimum 1 year of experience in similar roles Previous experience in an Energy company (power and/or gas) is preferred Solid ability to manage client relationships and remain effective under pressure Outstanding verbal and written communication, active listening skills Helpful and proactive manner with a customer service orientation Accuracy and attention to details Hands-on approach and able to simultaneously control multiple tasks Fluent in Italian, with English skills considered a nice‑to‑have asset Proficient in MS Office, with advanced skills in Excel and Outlook. Additional Information