Back Office Supervisor

Job Title: Back Office Supervisor Location: ThaneShift: Rotational ShiftsWorking Days: 5 Days a Week (2 Days Off)Job Summary: Back Office SupervisorWe are seeking a proactive and experienced Team Leader / Back Office Supervisor to oversee daily operations, manage a dynamic team, and ensure seamless service delivery. The ideal candidate will have strong leadership, reporting, and client-handling skills, with experience in managing rosters and rotational shifts.Key Responsibilities: Back Office SupervisorTeam Management: Supervise, mentor, and motivate a team to achieve performance targets and service level agreements (SLAs).Client Handling: Serve as the primary point of contact for client communication and issue resolution, ensuring high levels of client satisfaction.Report Making: Create and maintain accurate reports on team performance, attendance, and KPIs, and present findings to management as required.Roster Management: Develop and manage team rosters effectively to ensure optimal shift coverage, especially for rotational shifts.Performance Monitoring: Conduct regular performance reviews and provide constructive feedback to team members.Process Improvement: Identify areas for process improvement and implement changes to enhance efficiency and service quality.Conflict Resolution: Address and resolve team conflicts in a timely and effective manner.RequirementsProven experience in a leadership role (Team Leader/ Back Office Supervisor) Strong organizational and multitasking skills of Back Office Supervisor Proficient in MS Excel and report generation tools Excellent communication and interpersonal skills Experience in managing rotational shifts and flexible schedules Ability to work in a fast-paced, target-driven environment

Job Title: Back Office Supervisor

Location: Thane
Shift: Rotational Shifts
Working Days: 5 Days a Week (2 Days Off)
Job Summary: Back Office Supervisor
We are seeking a proactive and experienced Team Leader / Back Office Supervisor to oversee daily operations, manage a dynamic team, and ensure seamless service delivery. The ideal candidate will have strong leadership, reporting, and client-handling skills, with experience in managing rosters and rotational shifts.

Key Responsibilities: Back Office Supervisor
Team Management: Supervise, mentor, and motivate a team to achieve performance targets and service level agreements (SLAs).
Client Handling: Serve as the primary point of contact for client communication and issue resolution, ensuring high levels of client satisfaction.
Report Making: Create and maintain accurate reports on team performance, attendance, and KPIs, and present findings to management as required.
Roster Management: Develop and manage team rosters effectively to ensure optimal shift coverage, especially for rotational shifts.
Performance Monitoring: Conduct regular performance reviews and provide constructive feedback to team members.
Process Improvement: Identify areas for process improvement and implement changes to enhance efficiency and service quality.
Conflict Resolution: Address and resolve team conflicts in a timely and effective manner.

Requirements

Proven experience in a leadership role (Team Leader/ Back Office Supervisor)
Strong organizational and multitasking skills of Back Office Supervisor
Proficient in MS Excel and report generation tools
Excellent communication and interpersonal skills
Experience in managing rotational shifts and flexible schedules
Ability to work in a fast-paced, target-driven environment

DATAMARK, Inc. is a prominent Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas, established in 1989. It serves Fortune 500 companies and major enterprises, operating across the U.S., Mexico, and India. Our services include omnichannel, multilingual contact center solutions, dynamic BPO, and digital mailroom solutions, all enhanced with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Datamark prioritizes driving value and business growth for our clients, ensuring exceptional interactions through our customer experience ecosystem. Guided by Lean Six Sigma methodologies, we collaborate with clients for process enhancement, aiming for operational excellence and lasting partnerships. Datamark, emphasizes innovation, reliability, and a forward-looking approach to outsourcing.

DATAMARK, Inc. is a prominent Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas, established in 1989. It serves Fortune 500 companies and major enterprises, operating across the U.S., Mexico, and India. Our services include omnichannel, multilingual contact center solutions, dynamic BPO, and digital mailroom solutions, all enhanced with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Datamark prioritizes driving value and business growth for our clients, ensuring exceptional interactions through our customer experience ecosystem. Guided by Lean Six Sigma methodologies, we collaborate with clients for process enhancement, aiming for operational excellence and lasting partnerships. Datamark, emphasizes innovation, reliability, and a forward-looking approach to outsourcing.