Backup Platform SRE Engineer (all humans)

Job description

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle. What to do: Design, implement and continuously improve our enterprise backup solutions and platform capabilities. Provide Level 3 technical expertise and support for IBM Storage Protect, Veeam and DataDomain infrastructure. Troubleshoot and resolve complex incidents and problems, identifying and eliminating root causes rather than only addressing symptoms. Own the reliability, availability and performance of backup services and continuously improve them against defined SLAs and SLOs. Implement monitoring, alerting and observability to provide clear insight into the health, capacity and performance of backup services. Automate operational activities, provisioning and configuration using Terraform, Ansible, scripting or similar technologies. Develop self-service capabilities and standardized solutions to reduce manual activities and improve the experience of internal customers. Collaborate with infrastructure, application, database and cloud teams to design and implement effective backup, recovery and disaster recovery strategies. Act as a technical advisor to the Product Owner, challenge existing solutions where appropriate, advocate for high-quality engineering standards, and drive informed technical decisions. Proactively evaluate the current platform, identify technical debt and opportunities for improvement, research emerging technologies, and recommend solutions that improve reliability, efficiency and scalability. Participate in disaster recovery planning, backup recovery exercises and resilience testing. Define and maintain standards, best practices and reusable patterns for backup and recovery. Create and maintain high-quality operational and technical documentation, including runbooks and recovery procedures. Participate in an on-call support rotation and contribute to improving operational readiness and reducing recurring incidents. Contribute to SRE practices such as automation, observability, incident management, problem management, capacity planning and continuous improvement. You check these boxes: 3+ years of active recent experience managing enterprise backup solutions such as IBM Storage Protect (TSM), Veeam and DataDomain, or similar technologies. Strong knowledge of backup, restore and recovery concepts, including backup policies, retention, replication and disaster recovery. Hands-on active experience with enterprise infrastructure and troubleshooting of complex backup environments. Recent experience with infrastructure automation and configuration management; Terraform and/or Ansible is a strong advantage. Recent active experience with scripting or programming for automation, preferably Python, PowerShell or similar. Understanding of monitoring and observability concepts and experience working with monitoring or logging platforms. Understanding of SRE/DevOps principles and a willingness to apply them to backup infrastructure. Excellent analytical and problem-solving skills, with a focus on root-cause analysis and long-term solutions. Strong communication and collaboration skills, with the ability to work effectively across technical teams and with internal customers. Proactive mindset with a strong sense of ownership and responsibility for the reliability of the platform. Professional Skills: Builds reliable systems and thinks ahead about what can go wrong, making sure services remain resilient, recoverable and continuously improve over time. Takes ownership of work from start to finish and works closely with others to deliver the right outcome for internal customers. Automates repetitive work and looks for opportunities to eliminate manual processes and operational toil. Keeps things simple, focuses on what matters, and removes unnecessary steps or complexity. Acts quickly on the most important work, adapts when needed, and learns from incidents and feedback. Uses data, monitoring and operational insights to make informed decisions and continuously improve the platform. Supports others, leads by example, shares knowledge and helps create an environment where people can do their best work. Learns fast, adjusts easily to change, and keeps improving in a fast-moving environment. Delivers strong results and helps raise the engineering maturity of the whole team. Contributes to a positive team culture by being open, respectful and constructive, and by not tolerating toxic behavior. Why you will like us: Possibility to benefit and learn from our international, talented and passionate community at Erste Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 2.900,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations. The way we are: Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.