Pacific Aviation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO). This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time.For over 25 years, Pacific Aviation has partnered with top-tier global airlines to deliver exceptional passenger service at airports across the country. We believe that our people are the reason behind our success, and we’re looking for teammates who thrive in a collaborative, multicultural environment. What You’ll Do Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs File and update reports for delayed, damaged, or missing baggage using systems like WorldTracer Communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements Ensure a professional and empathetic passenger experience while resolving baggage issues under time pressure Coordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfers Prepare and maintain the baggage service office and bagroom in a clean, organized, and operational state Support boarding operations, including special service assistance and communication with gate agents Monitor flight arrivals to proactively assist with irregular operations and expedite baggage handling Collaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheld Respond to baggage claim escalations in a calm and solutions-focused manner Maintain documentation accuracy and follow all airport, TSA, and airline procedures Deliver excellent customer service in a fast-paced, international terminal RequirementsWhat You Bring Clear written and verbal communication (email coordination required) Fluent English communication skills—verbal and written Proficiency or familiarity with WorldTracer (strongly preferred) Strong customer service, coordination, and problem-solving skills Ability to manage stressful situations calmly and effectively Attention to detail and organizational skills Computer literacy and fast, accurate data entry Physical ability to lift up to 50 lbs and work on your feet for extended periods Flexibility to work weekends, evenings, and holidays Legally authorized to work in the U.S. Must pass a background check and attend paid training Schedule Available weekends and holidays Daily shifts: Morning: 6:00 AM – 11:00 AM Evening: 2:15 PM – 10:15 PM BenefitsPay & Benefits Hourly Rate: $23.15 - $25.15 Medical, Dental, and Vision Insurance 401(k) Retirement Plan Paid Time Off (PTO) Paid Training Uniform Provided Parking Discount Referral Bonus Program
Pacific Aviation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO). This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time.
For over 25 years, Pacific Aviation has partnered with top-tier global airlines to deliver exceptional passenger service at airports across the country. We believe that our people are the reason behind our success, and we’re looking for teammates who thrive in a collaborative, multicultural environment.
What You’ll Do
- Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs
- File and update reports for delayed, damaged, or missing baggage using systems like WorldTracer
- Communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements
- Ensure a professional and empathetic passenger experience while resolving baggage issues under time pressure
- Coordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfers
- Prepare and maintain the baggage service office and bagroom in a clean, organized, and operational state
- Support boarding operations, including special service assistance and communication with gate agents
- Monitor flight arrivals to proactively assist with irregular operations and expedite baggage handling
- Collaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheld
- Respond to baggage claim escalations in a calm and solutions-focused manner
- Maintain documentation accuracy and follow all airport, TSA, and airline procedures
- Deliver excellent customer service in a fast-paced, international terminal
Requirements
What You Bring
- Clear written and verbal communication (email coordination required)
- Fluent English communication skills—verbal and written
- Proficiency or familiarity with WorldTracer (strongly preferred)
- Strong customer service, coordination, and problem-solving skills
- Ability to manage stressful situations calmly and effectively
- Attention to detail and organizational skills
- Computer literacy and fast, accurate data entry
- Physical ability to lift up to 50 lbs and work on your feet for extended periods
- Flexibility to work weekends, evenings, and holidays
- Legally authorized to work in the U.S.
- Must pass a background check and attend paid training
Schedule
- Available weekends and holidays
- Daily shifts:
- Morning: 6:00 AM – 11:00 AM
- Evening: 2:15 PM – 10:15 PM
Benefits
Pay & Benefits
- Hourly Rate: $23.15 - $25.15
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Paid Training
- Uniform Provided
- Parking Discount
- Referral Bonus Program
Pacific Aviation is a leading provider of airport handling services for some of the world’s finest airlines. We currently operate in Los Angeles, Seattle-Tacoma, and San Francisco International Airports and are expanding to other airports across the U.S.Since 1995, Pacific Aviation has been and remains privately held. Not bound by an affiliation with any airline or other service provider, the Company is truly independent and serves its customers without conflicts of interest.Founders/Directors Phil Shah and Victor Mena used their many years and diverse experiences within the airline industry to build Pacific Aviation into a service company dedicated to exceeding every customer’s expectations.
Pacific Aviation is a leading provider of airport handling services for some of the world’s finest airlines. We currently operate in Los Angeles, Seattle-Tacoma, and San Francisco International Airports and are expanding to other airports across the U.S.
Since 1995, Pacific Aviation has been and remains privately held. Not bound by an affiliation with any airline or other service provider, the Company is truly independent and serves its customers without conflicts of interest.
Founders/Directors Phil Shah and Victor Mena used their many years and diverse experiences within the airline industry to build Pacific Aviation into a service company dedicated to exceeding every customer’s expectations.
