Baggage & Transportation Agent

Job description

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position. Top tier luxury hotel experience Dynamic and vibrant working environment Option of MPF or ORSO retirement scheme Key Accountabilities: Assist in overseeing the daily operation of the Baggage & Transportation team. Coordinate guest transfers, luggage handling, and transportation arrangements. Ensure smooth operations across Airport, Forecourt, Driver, and Baggage teams. Support manpower planning, roster management, training, and team development. Handle guest enquiries and resolve service issues professionally. General Requirement: Diploma holder, preferably in Hospitality or Hotel Management. Minimum 2 years' supervisory experience in hotel operations or guest services. Strong leadership and customer service skills. Fluent in English, Cantonese, and Putonghua. Proficient in Microsoft Office; Shiji knowledge is an advantage. The Peninsula Hong Kong The Peninsula Hong Kong, HSH’s flagship hotel, opened in 1928 and is affectionately known by its nickname, "The Pen". Located in Tsim Sha Tsui with stunning harbour views, it blends classical grandeur, timeless elegance and modern in-room technology. The hotel features 300 guestrooms and suites, award-winning restaurants and bars, a spectacular spa, and a luxury retail arcade. .responsive { width: 100%; max-width: 550px; height: auto; }