About the role: Support customer service operations in Indonesian and English which includes but not limited to evaluating, monitoring, analyzing of results, and implementing any changes. Perform language translation and proofreading where necessary. Respond and support players with issues via email, including but not limited to password resets and more. Business hours 9:00-18:00 (Depending on project you are assigned) Support 365 days a year including weekends and holidays (shifts) RequirementsRequirements: 0~ 2 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment. Effective in Native written communication skills in Bahasa Indonesian. Business level English (includes reading and writing.) Able to deliver excellent customer service via email. Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer) Able to solve customers’ problems with attentivity and accurately within guidelines. Team player mentality. *This position is only for applicants residing in Japan with a valid working visa. Working Conditions: Office location: Otsuka, Tokyo Working hours: 9:00-18:00 BenefitsBenefits Collaborating with people creating innovative interactive entertainment. Dynamic and entrepreneurial culture. Video games focused environment. Contract Employee *Permanent employee promotion is available. Trial period: 3 months / No change in conditions. Up to 50,000-yen reimbursement or train pass.
About the role:
- Support customer service operations in Indonesian and English which includes but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Perform language translation and proofreading where necessary.
- Respond and support players with issues via email, including but not limited to password resets and more.
- Business hours 9:00-18:00 (Depending on project you are assigned)
- Support 365 days a year including weekends and holidays (shifts)
Requirements
Requirements:
- 0~ 2 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment.
- Effective in Native written communication skills in Bahasa Indonesian.
- Business level English (includes reading and writing.)
- Able to deliver excellent customer service via email.
- Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer)
- Able to solve customers’ problems with attentivity and accurately within guidelines.
*This position is only for applicants residing in Japan with a valid working visa.
Working Conditions:
- Office location: Otsuka, Tokyo
- Working hours: 9:00-18:00
Benefits
Benefits
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee *Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000-yen reimbursement or train pass.
Who we are Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development. Discover opportunities in Asia, North America, South America, Europe and beyond. Experience our side of life, for more information, visit side.inc
Who we are
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia.
Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets.
Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development. Discover opportunities in Asia, North America, South America, Europe and beyond.
Experience our side of life, for more information, visit side.inc
