Bakery Front of House Supervisor

Job description

Joining King’s Hawaiian makes you part of our `ohana (family). We are a family-owned business for over seventy years, respecting our roots while thinking about our future as we continue to grow and care for our customers and the communities we serve. Our `ohana members build an environment of inclusivity as they freely collaborate, pursue learning through curiosity, and explore innovation as critical thinkers. Beyond that, we are also passionate about supporting the long-term health and well-being of our employees and their families. If you’re excited to rise with our team, come and join our `ohana! Who Are We King’s Hawaiian has been a family-owned business since 1950, by Robert Taira in Hilo, a small town on the Big Island of Hawaii. The Hawaiian word for “family” is ‘ohana, and the Taira family is committed to maintaining the shared values and sense of ‘ohana that are core to the company today. Who You Are You always find a way to say yes to the guest and are passionate about providing our guests with an Aloha experience from the minute they enter until the minute they leave. You have a strong ability to lead and support a team through coaching, training, and mentorship. You love owning your floor and collaborating with everyone around you. You know how to use your resources. You are curious about your customers and your team and love getting to know them on a deeper level. You are a go-getter. You get things done. Your style is fair and accountable, yet friendly. Everyone feels comfortable around you. You love spending time with your staff, teaching and influencing them how to take care of the guests and how to do a better job every day. You show up every day as a true coach and mentor to all. You are passionate about cakes, pastries, good service, family, and friends. You love trying new things to make it better. You are here for the guests and the community. Key Responsibilities/Non-Negotiables Model King’s Hawaiian Values: Uphold Excellence, Dignity, Courage, and Telling it like it is in a way that can be heard, truly embodying Aloha Service. Own Bakery’s Front of House Success: Execute key initiatives and lead with accountability to achieve business goals. Ensure Operational Excellence: Responsible for completing daily procedures, prioritizing exceptional customer service and quality to enhance the guest experience. Build & Develop a Strong Team: Live a passionate focus on the guest experience and support continuous development through tailored growth plans. Maintain Systems: Build and manage both digital and operational systems to ensure operational efficiency. Skills and Qualifications Leadership: Proven experience as a Front of House Supervisor or a similar leadership role, with a focus on leading people rather than managing them. Strong leadership, communication, and people skills to build relationships with team members and peers at all levels. Problem Solving & Adaptability: Curious, critical thinker with a collaborative approach to problem solving and a strong ability to identify gaps and implement solutions. Ability to thrive in a fast-paced, dynamic environment. Customer Focus: Passion for delivering exceptional customer experiences and maintaining high service standards. Operational Knowledge: In-depth understanding of daily Bakery front of house operations, food safety regulations, and best practices to ensure smooth and compliant operations. Requirements Experience: 3-5 years as a Restaurant or Bakery Supervisor in a similar hospitality role. Education: High School Diploma or GED. Communication: Strong verbal and written skills; ability to manage teams and customer relationships. Versatility: Comfortable adjusting to changing needs and environments. Passion & Stamina: Dedication to hospitality, able to work long hours, including nights, weekends, holidays, and physically demanding shifts. Systems Experience: Proficient with systems like pars, ordering, inventory, vendor management, and maintenance. The compensation range for this role is $18.00/hour to $25.00/hour. The final offer will be based on several factors, including relevant experience. We typically offer starting salaries in the low to mid-range to allow for growth. King's Hawaiian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our ohana.