Banamex - Coordinador de Monitoreo - Centro de Comando

Job description

The CSIS Security Sr. Supervisor provides leadership and supervisory responsibility for medium-sized operational/administrative team(s)) of clerical/support employees. Good understanding of procedures and concepts within own technical/subject area and a basic knowledge of other areas in order to understand how they relate to own area. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Improves process efficiencies in support of unit objectives. Requires a basic conceptual/ practical grounding in policies as they apply to the business. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Typically deals with variable issues with potentially broader business impact. Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results. No direct responsibility for financial or resource planning. Work generally affects own team as well as other closely related work teams. Full supervisory responsibilities. Including duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities. Responsibilities: This role will play a pivotal role in the daily operations of Citi by interacting with multiple businesses across the enterprise This role will leverage subject matter expertise, whether that is physical security and safety, crisis management, security technology, event security/logistics or vendor management Responsible for the daily management of security functions at the Citi facility or Citi occupied property assigned to by the Area Security Manager. Direct and oversee security and safety activities of site security staff. Enact supervision and management in an effort to safeguard premises and employees against risk of unauthorized entry, fire, theft, vandalism, and opportunities for criminal activities. Assist security staff in enforcing security rules and safety standards and review security-related problems and ensure that appropriate measures to correct procedures in effort to reduce risk and exposure to risk In consultation with Area Security Manager, escalate serious infractions to site management for further review and action. Assist Area Security manager with training, Operational readiness exercises and ensure that security personnel are well practiced and rehearsed in the execution of security operations, drills, assignments and the day- to-day functioning of security systems. Report any issues with CSIS systems and equipment to ensure a state of perpetual readiness enough to meet or surpass requirements of both internal and/or external audits. Manage contingent and contract staff at various Citi facilities, sites and branches Clearly and concisely brief management on ongoing major security matters and does so in a professional manner Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: 2-5 years relevant experience Managed team of security professionals and contingent staff or managed security program/projects Executed efficiently under tight time constraints Established effective relationships with senior business leaders and internal partners Collaborated with peers, leadership teams and industry contacts to understand risk profiles of properties within span of control Facilitated complex security projects that have regional consequences as well as criminal or regulatory implications Has demonstrated in-depth understanding of the elements of a security & safety risk and control environment Identifies and remediates weaknesses in security activities Has demonstrated a broad understanding of security vulnerabilities Experience with understanding potential security or safety threats (e.g., fire, executive protection), local threats based on geographic location and their impact Demonstrated understanding of risk management and innovatively develops solutions and makes suggestions to senior management to mitigate risks Participated in critical resource evaluations of staff to raise operational effectiveness and efficiency Relevant experience in a private/public sector security environment Experience working in a corporate or financial services security team Domestic Travel Flexibility to work on call off hours/weekends Education: Bachelors/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Perfil de Puesto: Coordinador Centro de Comando Banamex C11 Descripción El coordinador del Centro de Comando es el responsable de gestionar las operaciones diarias, liderar al personal de supervisión, analistas y asegurar la coordinación efectiva de la respuesta a una emergencia detectada o recibida por CCTV, alarmas o llamadas a nivel nacional. Sus funciones incluyen la programación, asignación de recursos, gestión de personal, resolución de complicaciones. Es el responsable de coordinar las tareas operativas mediante análisis de información, se encarga de proporcionar herramientas de reacción al equipo operativo del Centro de Comando. Es punto de contacto con otras áreas de CSIS y de apoyo. Realiza tareas administrativas tales como evaluación del desempeño, contratación, medidas disciplinarias y despidos. Objetivo y Funciones Coordinar las actividades de los supervisores dentro del Centro de Comando, para garantizar la correcta aplicación de los protocolos de atención Organiza y coordina las operaciones de la sala, desde la respuesta a emergencias hasta la gestión de recursos Maneja quejas, conflictos y otros incidentes que puedan surgir Entrena y orienta al personal Acompañamiento y asesoría a supervisores para la solución de problemas Solución y toma de decisiones inmediatas en eventos relevantes Garantizar el correcto funcionamiento de los sistemas, equipos de cómputo y telefonía instalados en el CCB, detectando y reportando fallas para la solución con diversas áreas de apoyo Elaborar los roles de turno Realizar análisis de lecciones aprendidas de eventos relevantes Capacitar al personal de nuevo ingreso en conjunto con los supervisores Escalamiento oportuno de cualquier situación relevante Establecer las metas del personal a su cargo, así como realizar las evaluaciones correspondientes Supervisar y garantizar el correcto envío de información a otras áreas a través de los medios disponibles Coordinar acciones de respuesta ante eventos relevantes o crisis que se registran en el Centro de Comando Supervisar y garantizar el correcto envío de Sitrep´s Vincular a su equipo con el resto del departamento mediante la comunicación asertiva con el fin de establecer un sólido equipo de trabajo Buena comprensión de los procedimientos y conceptos dentro del área operativa Escolaridad: Licenciatura Calificaciones: Funciones Operativas de seguridad, 3 años de experiencia Excelente manejo de PC y paquetería Office Control y Seguimiento Comunicación asertiva Sistemas de seguridad, CCTV, Control de accesos, GPS, Bases de datos, alarmas Análisis de información Atención al detalle Habilidad para ejecutar procedimientos Tolerancia al estrés y trabajo bajo presión Planificación y organización Apego a normas y ética laboral Resolver problemas de dificultad media /alta Orientación al cliente Planeación y desarrollo del personal Comprensión profunda de los elementos de un entorno de seguridad y control de riesgos y seguridad. Flexibilidad para trabajar en días de descanso, noche y festivos, operación 24/7 Toma de decisiones Liderazgo Inteligencia emocional Capacidad de tomar decisiones inmediatas Trabajar con un nivel de presión alto Flexible a la retroalimentación Tenga capacidad de analizar entornos de riesgo Capacidad de auto capacitación Manejo de personal Trabajo en equipo Alta capacidad de reacción ante eventos de alto impacto Delegación de actividades ------------------------------------------------------ Job Family Group: Corporate Services ------------------------------------------------------ Job Family: Security ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 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