Banking Consultant, Bunbury WA

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consultant in our Retail Banking team, you'll help customers achieve their financial goals by delivering exceptional service and tailored banking solutions. Through meaningful conversations, you'll identify customer needs, support everyday banking transactions, and guide customers towards the right products, services, and digital solutions. Working primarily in our branch network, you'll be part of a collaborative team committed to creating seamless customer experiences and building lasting relationships. You'll also act as a role model for your peers, helping to bring ANZ's customer-first culture to life. At ANZ, banking is evolving, and so are we. Join us to grow your career, develop new skills, and make a real difference for our customers and communities. Role Location: 118 Victoria Street, Bunbury WA 6230 Role Type: Casual Employee Schedule: 40 hours /week What will your day look like? As a Banking Consultant, you will have the opportunity to: • Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions, • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience, • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value, • Actively participate in and support bank programs and initiatives, • Take responsibility to ‘know your customer’ from a risk perspective, and • Ensure compliance with ANZ and branch policies and procedures. What will you bring? To grow and be successful in this role, you will ideally bring the following: • Exceptional customer focus - retail experience is an advantage • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage • Ability to multi-task and highly adaptable to change and ambiguity • Willingness to work in a collaborative team environment • Sound understanding of compliance • Excellent communication and interpersonal skills You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods. To find out more about working at ANZ, visit . You can apply for this role by visiting ANZ Careers and searching for reference number. Job Posting End Date 28/10/2026, 11.59pm, (Melbourne Australia)