Banquet - Bartender

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, “Close to Nature” park acres. What you will have an opportunity to do: We are looking for a highly motivated Banquet Bartender to join our team! This individual will help to direct the set up and preparation of banquet rooms for banquet functions, serve as the bartender as well as clear and tear down banquet rooms at the end of the function. This individual will serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for the banquet beverage bar. If you have experience with high volume bartending at banquet events, enjoy making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property! Your role: Ensure total guest satisfaction in banquet functions through effective communication skills and efficient anticipation of guest requirements. ESSENTIAL FUNCTIONS OF THE POSITION Carry out policies and procedures of Stonewall Resort and Benchmark Management Company. Ensure that liquor laws and liquor rules of the State of West Virginia are strictly adhered to. Ensure the beverage service policies of Stonewall Resort are strictly adhered to. Maintain the highest degree of professionalism. Maintain effective solution-oriented communications within the department and with other departments. Ensure that set-up, service, and breakdown of functions is completed according to the details of the function sheet. Know how to set a function room properly per Stonewall Resort standards. Know how to set a reception area properly per Stonewall Resort standards. Comply with all sanitation standards and health department regulations as outlined in the training manual. Able to take meal counts on a function, accurately record them, accurately update the counts, and serve the meals to guests in the proper order. Knowledgeable of proper wine service. Know how to properly remove trays from a function and know the proper procedure for disposal of these trays. Participate in on-going training process for the position. Maintain proper service standards throughout the function period. Maintain lines of communication with supervisors and guests to ensure that all needs are fulfilled. Attend all meetings as required. The flexibility to work a varied schedule due to business levels and industry demand (24 hours/7days a week) Works flexible hours (weekends and extended eight-hour days). Knows property layout and directs guests by utilizing daily event sheets, function sheets, or other documents or reference materials. Review and understand daily event sheets and function sheets in order to properly and knowledgeably respond to any guest or coworker requests, questions, or concerns. Maintaining uniform and grooming standards as outlined in the employee handbook. Assist in the initial and ongoing training of on-call service staff. Assist Banquet supervisors in directing banquet on call servers in opening duties, execution of function and completion of closing duties. Knowledge of tray lifting and carrying (10-20min.). LAST STATEMENT: Provide assistance in other job classification as determined necessary by immediate superior. EDUCATION, EXPERIENCE AND SKILLS REQUIRED Minimum one year in service position within the food service industry. Liquor experience preferred. Banquet experience helpful. Customer service experience necessary. Excellent organizational, administrative, communication and leadership skills. What are we looking for? TOOLS, MACHINES, AND/OR EQUIPMENT USED Glassware, oval trays, tray jacks, china, glass and silver. Compensation: - Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.