Banquet Busser

Job description

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities. Job Title Banquet Staff Location Property-based Department Banquet Property, if applicable N/A FLSA Non-Exempt Direct Supervisor Banquet Captain Job Overview Banquet Staff is responsible for providing high-quality food and beverage service during banquet events, including breakfast, lunch, and dinner functions. This role supports the full event lifecycle by assisting with setup, delivering attentive service, and completing post-event breakdown. The Banquet Server ensures guests receive prompt, courteous service while maintaining event standards and presentation. This position operates in a fast-paced banquet environment requiring continuous movement, multitasking, and guest interaction. Work is performed both indoors and outdoors depending on event requirements, with exposure to noise, varying surfaces, and active service conditions. Success in this role requires strong attention to detail, adaptability, and a commitment to exceptional guest service. Job Responsibilities Event Setup & Preparation • Set up banquet rooms and function spaces according to event orders and service standards • Drape tables, set silverware, fold napkins, and arrange centerpieces • Prepare service stations and ensure readiness for meal service • Assist in preparing beverages and service materials prior to events Food & Beverage Service • Pick up food from kitchen or back hall and transport safely to event space • Serve food and beverages using appropriate service style (plated, buffet, or passed service) • Carry trays and deliver items efficiently while maintaining presentation standards • Adapt service style based on meal period, including continental breakfast, lunch service, or formal dinner Guest Service & Experience • Provide friendly, attentive, and professional service throughout events • Maintain awareness of guest needs and respond promptly to requests • Ensure tables are properly maintained, cleared, and reset during service • Maintain energy, focus, and professionalism throughout events of varying duration Event Breakdown & Cleanup • Clear tables, remove dirty linens, and collect centerpieces after events • Break down banquet rooms and restore spaces to original condition • Clean and organize back halls and storage areas • Assist with vacuuming and maintaining cleanliness of event spaces Team Support & Communication • Communicate effectively with banquet captain, team members, and kitchen staff • Maintain open communication regarding service needs and event progress • Support team members to ensure smooth and efficient event execution • Attend pre-shift meetings and follow event instructions carefully Safety, Cleanliness & Compliance • Follow all safety, sanitation, and company policies • Maintain clean and organized work areas throughout events • Properly handle equipment, dishware, and cleaning materials • Ensure compliance with operational and service standards Job Requirements Education: High school diploma or equivalent required. Experience: Minimum 2 years of food and beverage experience required; banquet or event service experience preferred. Skills and Abilities: • Excellent customer service and interpersonal skills • Pleasant, professional, and team-oriented demeanor • Ability to work efficiently in a fast-paced environment • Strong attention to detail in service and presentation • Ability to carry trays and perform physically demanding tasks • Ability to adapt to different service styles and event types • Strong organizational and multitasking skills • Effective communication with team members and management • Strong reliability and work ethic Certifications: None required (food safety certification preferred). Travel required: No travel required. Physical requirements: • Constant standing; frequent walking, pushing/pulling, and manual dexterity • Occasional sitting, bending, and balancing • Frequent lifting/carrying up to 50 lbs. • Ability to work continuously during event service periods • Ability to navigate indoor and outdoor event spaces, including uneven surfaces This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary. We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.