Banquet Captain

Job description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Windrose on Hudson - a Riverside Conference Experience off the banks of the Hudson River nestled within the Croton Bay area boasting proximity to New York City and surrounding metro areas. An historic and idyllic location that rejuvenates with a sense of belonging to create meaningful connections with friends & colleagues. A soulful place that celebrates the natural Hudson Valley beauty where guests gather on milestones of education, training and professional achievement for a toast while engaging in the wellness of the pristine outdoors. • 248 well appointed guestrooms • Over 70K square feet of state of the art meeting & event space • Three food & beverage outlets • 62+ acres of trails, expansive fitness center, basketball, team-building, volleyball and your imagination What you will have an opportunity to do: We are looking for a highly motivated Banquet Captain to join our team! This individual will help direct and lead the F&B team with s ervice, set up and preparation of banquet rooms for banquet functions , a s well as clear and tear down banquet rooms at the end of the function. Assisting the Banquet Manager or F&B Manager, this individual will lead the performance of all hourly banquet food and beverage servers and houseman and is the personal representative of the property to banquet guests. They will coordinate all aspects of the F&B event, to ensure and enhance guest satisfaction and maximize revenues. If you have experience leading high volume catering and banquet events, making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property! Banquet events typically take place over the weekend so you must have availability to work on weekends and holidays as needed. Set up for functions to include draping tables, setting silverware, folding napkins, and put out table centerpieces. Assist in leading the F&B team in all aspects of a banquet event. Overseeing banquet event setup and ensuring all details are in line with client requirements. Coordinating with the kitchen staff and chefs to ensure timely preparation and delivery of food and beverages. Directing banquet staff throughout the event, ensuring they provide excellent customer service. Service includes picking up food from kitchen , carrying trays to function location, serve food and clear the food from the tables. Break down to include bussing tables, putting away dirty linen and centerpieces. Responsibilities also include cleaning of back hall and organizing of storerooms. Any re-set for next events in all dining areas. Assists as needed with event room setup according to meal period and table needs. Serves food and beverages to guests, removes dishes, glasses, silverware, or other items from tables/counter tops and takes them to the kitchen. Cleans and sanitizes tables and/or counters & seats after guests are finished. Explains how various menu items are prepared, cooking methods and ingredients. Takes into consideration any special request and dietary issues made by the guest. Provides general property information. Offers warm and sincere welcome/farewell for all guests. Interacts with staff in a professional manner, assisting other departments with necessary information. Ensures final quality check on food and beverage items prior to serving guests. Monitors events for customer satisfaction, quality, and additional service. Addresses any guest issue promptly and with high concern. Aids other events and restaurant staff as needed. Maintains constant awareness of safety issues, ( i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons ). Providing training and guidance to banquet staff as needed. Resolve any issues or complaints quickly and professionally. Conduct pre-event briefings and post-event evaluations. What are we looking for? 2-4 years of food service experience, preferably Banquet service Experience in a 4-star, 5-star venue with synchronized service Knowledge of wine, beer, cocktails, and spirits Ability to work under pressure in a fast-paced environment Must have a passion for creating an exceptional experience for all guests Excellent communication skills Compensation: $30.00 - $35.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.