Banquet Captain

Job description

Recognized as a Tennessean Top Workplace, Loews Nashville Hotel offers careers in a newly renovated luxury setting where iconic legacy meets modern elegance and Nashville soul. Located on West End, team members support 341 upscale rooms, two dining venues, and 24,000 sq. ft. of premier event space. Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here ; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer : Competitive health & wellness benefits, 401(k) retirement plans with company match Paid Sick Days, Vacation, Holidays & Paid Bereavement 401(k) retirement plans with company matching Pet Insurance and Paid Pet Bereavement Free onsite parking and 50% off monthly bus passes Complimentary meals in Team Member Café while working Community volunteer opportunities Training & Development opportunities, career growth Tuition reimbursement Team Member Hotel discounts, other perks & more! Benefits are subject to eligibility and may vary by position What We’re Looking For: A dynamic and hands-on Banquet Captain who thrives on creating exceptional event experiences and delivering outstanding guest service. You'll be the leader on the floor, ensuring every banquet and catered event is executed flawlessly from setup to breakdown. With a keen eye for detail and a passion for hospitality, you'll coordinate service teams, maintain high standards of food and beverage presentation, and ensure every guest interaction reflects our commitment to excellence. Who You Are: • Inspiring Team Leader: You lead by example, motivating banquet team members to deliver exceptional service while fostering a culture of teamwork, accountability, and professionalism. • Event Execution Expert: You excel at coordinating multiple moving parts, ensuring every banquet and special event is executed seamlessly, on time, and according to plan. • Guest Experience Champion: You anticipate guest needs, address concerns with confidence and urgency, and create memorable experiences that exceed expectations. • Detail-Oriented Operator: You take pride in maintaining the highest standards of service, presentation, cleanliness, and event readiness, ensuring nothing is overlooked. • Skilled Communicator: You build strong relationships with guests, team members, culinary partners, and event stakeholders, ensuring clear communication and flawless execution. • Calm Problem Solver: You remain poised under pressure, quickly adapting to changing event needs and resolving challenges with professionalism and a solutions-focused mindset. What You’ll Do: • Lead and oversee all assigned banquet functions, ensuring event spaces are set according to specifications and service is executed seamlessly from setup through breakdown. • Review Banquet Event Orders (BEOs) and coordinate with culinary, sales, and operational teams to ensure all event details are delivered accurately and on schedule. • Direct banquet team members by assigning service stations, delegating responsibilities, and providing hands-on leadership throughout each event. • Coordinate and monitor food and beverage service, ensuring all offerings meet quality, presentation, timing, and guest satisfaction standards. • Partner closely with culinary leadership to ensure banquet menus are prepared, presented, and served in accordance with company standards and guest expectations. • Deliver exceptional guest experiences by proactively addressing needs, resolving concerns professionally, and maintaining a visible presence throughout events. • Plan and schedule banquet staffing based on business levels, conduct pre-shift meetings, and communicate event expectations and service standards. • Train, coach, mentor, and support team members through ongoing feedback, performance development, and recognition to foster a high-performing service culture. • Maintain accountability for banquet equipment, supplies, inventory, and event documentation, including accurate cover counts, reporting, and billing processes. • Ensure compliance with all food safety, sanitation, workplace safety, and company policies while maintaining clean, organized, and event-ready banquet facilities. Your Experience Includes: • Three + years experience as a Banquet Captain in a high volume, upscale hotel or free-standing restaurant/banquet operation, preferred. • Alcohol service certification or ability to obtain within required timeframe. • Exceptional knowledge and understanding of various banquet and food service techniques and standards. • Strong organizational, communication, and leadership skills with the ability to motivate teams. • Proficient in Microsoft Office and familiar with POS systems and basic financial reporting. • Ability to lift and carry food service trays weighing 35+ pounds. • Skilled in working efficiently in fast-paced environments while maintaining attention to detail. • Flexible availability to work weekends, holidays, and varied shifts as needed. • High School Diploma or equivalent preferred. Who You’ll Supervise: • Banquet Department