Banquet Captain / Food & Beverage Supervisor

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Are you a born performer? Are you an “Expert” in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you! What you will have an opportunity to do: The Lytle Park Hotel is seeking a passionate and service-driven Banquet Captain / Food & Beverage Supervisor to join our Food & Beverage leadership team. This unique position offers the opportunity to work across multiple areas of our Food & Beverage operation. The Banquet Captain / F&B Supervisor will take the lead in executing banquet events and creating memorable experiences for our guests. When banquet events are not scheduled, this position will support our restaurant and outlet operations as an F&B Supervisor. The ideal candidate is a hands-on leader who enjoys variety, thrives in a luxury hospitality environment, and is equally comfortable leading a banquet event, supporting a busy restaurant shift, and coaching a team to deliver exceptional service. What You’ll Do Lead and oversee banquet events from setup through completion, ensuring events are executed according to event specifications and service standards. Review Banquet Event Orders (BEOs) and coordinate with Culinary, Sales, Banquets, and other hotel departments to ensure seamless event execution. Conduct pre-shift meetings and communicate event details, assignments, and service expectations to the banquet team. Supervise banquet servers and support staff while providing hands-on leadership throughout events. Serve as a primary point of contact during events and respond quickly and professionally to guest needs. Ensure banquet spaces are properly set, maintained, and reset according to hotel standards. Support the Food & Beverage outlets as a Supervisor when banquet business does not require Captain coverage. Assist with opening, closing, and daily outlet operations as needed. Support restaurant and outlet teams during peak business periods while maintaining exceptional service standards. Coach, motivate, and provide feedback to Food & Beverage team members. Assist F&B leadership with maintaining cleanliness, organization, safety, and operational standards throughout the department. Help create a positive, collaborative work environment focused on teamwork and exceptional guest experiences. What We’re Looking For Previous banquet, restaurant, or Food & Beverage experience required. Previous supervisory, captain, lead, or leadership experience preferred. Strong knowledge of banquet and/or restaurant service standards. Excellent communication, organization, and problem-solving skills. A hands-on leadership style and willingness to jump in wherever needed. Ability to remain composed and guest-focused in a fast-paced environment. Flexibility to work a varied schedule based on business needs, including mornings, evenings, weekends, and holidays. Luxury or upscale hospitality experience is a plus. What are we looking for? Compensation: $12.00 plus service charges - $14.40 plus service charges Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.