Banquet Captain - On Call

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place. At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevue’s luxury landscape. Benefits offered to full-time associates: Paid Time Off -2.15 hours for every 40 hours worked~14 days -7 Paid Holidays, 2 Floating Holidays -Medical (through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date -Competitive Matching 401K -Health Savings Account -Healthcare Flexible Saving Account -Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity -Supplemental Short-Term Disability Insurance -Basic Life and Accidental Dismemberment Insurance -Basic Long-Term Disability Insurance -Life Insurance buy-ups -Employee Assistance Program -Pet Insurance Benefits offered to part-time associates: -Sick Time (accrue 1 hour for every 30 hours worked). Benefits offered to all associates: -Competitive Salary -Competitive Matching 401K -Cash incentives programs What you will have an opportunity to do: InterContinental Seattle Bellevue is looking for an On-Call Banquet Captain who is passionate about creating truly memorable experiences for our guests, has strong interpersonal skills, and a knack for handling high-volume situations. This position serves as banquet leadership support in the absence of the Banquet Captain and reports to our Food and Beverage Manager. Every day is different, but you’ll mostly: Manage Guest interaction and directly communicate with o n-site contacts, event hosts and adjacent vendors. Works alongside the Culinary Team and Director of Catering to ensure all events are executed flawlessly. Prepare task agendas for staff and ensure BEOs are being followed and executed properly. Ensure event space is maintained to pristine condition and conduct daily walk throughs of the space. Communicate on a daily basis with other hotel departments to provide excellent service as a collective team. Serving guest needs by providing knowledge of menu items, and information on how it is prepared . Perform any needed role such as serving, bartending or houseperson duties. Anticipate guest needs, offer suggestions, problem solve , and quickly address and respond accordingly to guest concerns. Other duties as assigned. What are we looking for? 2-4 years of Banquet service experience, preferably with an extensive knowledge of event logistics and leadership roles. Experience in a luxury venue with synchronized service . Knowledge of wine, beer, cocktails, and spirits . Must have excellent organizational, interpersonal, and administrative skills. Service oriented style with professional presentation skills. Ability to prioritize tasks and anticipate customer needs. Obtain a valid and current WA Food handler’s card and MAST permit. Familiarity with POS systems and cash handling procedures. Compensation: $25 - $25 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.