Banquet Supervisor

Job description

Supervise banquet operations before, during, and after events Lead, brief, coach, and motivate the banquet team Ensure seamless execution of meetings, weddings, conferences, and social events Coordinate event setups, room layouts, table arrangements, equipment, and service requirements Ensure all events are delivered in line with Novotel service standards Coordinate closely with Culinary, Events, Stewarding, and other hotel departments Monitor food and beverage service, presentation, timing, and quality Welcome guests and respond promptly to requests, concerns, and special requirements Conduct pre-event briefings and communicate event details, VIP requirements, and special arrangements Monitor team grooming, service etiquette, cleanliness, and professional standards Coach and develop team members through on-the-job training and constructive feedback Monitor banquet equipment and inventory and report shortages, damages, or maintenance requirements Ensure compliance with food safety, hygiene, health, and safety standards Diploma or degree in Hospitality Management, Hotel Management, or a related field Minimum 2–3 years of supervisory experience in banquet operations, preferably within a 5 star hotel Strong knowledge of banquet service, event operations, and food and beverage standards Proven ability to lead, coach, and motivate a diverse team Excellent communication, interpersonal, and organizational skills Strong guest service orientation with a keen eye for detail Ability to manage multiple events and priorities in a fast-paced environment Good knowledge of food safety, hygiene, and health and safety standards Hotel that makes every moment matter The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.