Barista

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Currently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort-wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination-inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service. Naples Grande Beach Resort is Set among lush mangrove forests on Florida’s Paradise Coast; Naples Grande Beach Resort is a 474-room retreat offering direct access to three miles of white sand beach. The iconic resort is currently undergoing a transformative, property-wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples. The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full-service spa, making it a premier destination for leisure travelers, groups and special events. Whether you are just starting your career or looking to advance in the hospitality industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide attractive benefits and comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today. What you will have an opportunity to do: Naples Grande Beach Resort is seeking enthusiastic, personable, and service-oriented Baristas to join our Food & Beverage team. The Barista is responsible for preparing and serving high-quality coffee, espresso beverages, teas, and specialty drinks while delivering exceptional guest service consistent with the resort's luxury hospitality standards. The ideal candidate is passionate about hospitality, takes pride in beverage presentation, and enjoys creating memorable experiences for our guests in a welcoming and professional environment. Essential Job Responsibilities Prepare and serve espresso beverages, specialty coffees, teas, and other menu offerings according to established recipes and quality standards. Provide warm, genuine, and personalized service to all guests. Greet guests promptly, anticipate their needs, and assist with menu selections and recommendations. Maintain knowledge of beverage offerings, ingredients, preparation methods, and available food items. Operate espresso machines, coffee grinders, brewing equipment, and point-of-sale (POS) systems. Accurately process guest transactions, including cash, credit cards, and applicable room charges. Ensure beverages are consistently prepared with attention to quality, temperature, taste, and presentation. Maintain cleanliness, organization, and sanitation of the coffee station, equipment, and surrounding service areas. Monitor inventory levels and replenish coffee beans, syrups, milk, cups, and other supplies as needed. Follow all food safety, sanitation, and health department regulations. Communicate effectively with team members and management to ensure smooth daily operations. Respond professionally to guest requests, concerns, and special dietary needs. Assist with opening and closing procedures, including equipment cleaning, restocking, and workstation preparation. Promote a positive team environment while maintaining the resort's standards of excellence. Qualifications Previous barista, coffee shop, restaurant, or hospitality experience preferred. Experience in a luxury hotel or resort environment is a plus. Knowledge of espresso preparation, coffee brewing techniques, and specialty beverages preferred. Strong communication and interpersonal skills. Passion for delivering exceptional guest experiences. Ability to multitask and remain organized in a fast-paced environment. Basic math skills and experience handling cash and POS transactions. Ability to work independently and collaboratively as part of a team. Professional appearance, positive attitude, and strong attention to detail. Flexibility to work mornings, weekends, and holidays based on business needs. Physical Requirements Ability to stand and walk for extended periods. Ability to lift, carry, and move supplies weighing up to 25 pounds. Ability to perform repetitive tasks associated with beverage preparation and service. Ability to work in a fast-paced food and beverage environment. What are we looking for? Compensation: $11.98 - $11.98 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.