Bartender (Mauritian National)

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center. About the location: A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center. The bartender will serve guest needs by providing exceptional knowledge of wine spirits and mixed drinks as well as information regarding preparation methods. The bartender will respond to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Job Responsibilities General Work harmoniously and professionally with co-workers and supervisors. Comply with all departmental compliance requirements as set forth by Human Resources. Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee Handbook. Anticipate guest needs, offers suggestions and ascertains satisfaction. Take ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur. Perform any other cognate duties as and when required. Departmental Prepare and serve a selection of wines, spirits, and mixed drinks from th Purpose e menu while ensuring proper pouring, mixing, and blending according to established recipes and established Four Seasons Standards Confirm guest orders including any special needs or requests from the lounge server using the hotel’s point-of-sales system; check completed orders with the guest’s original order Service and take orders from guests seated at the bar area offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; maintain a working knowledge of liquors, wines, beets, ports, armagnac, eau de vies, cognacs and specialty drinks Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items Serve food items in the bar area Assist with bar inventory Cut fruit and prepare beverage garnishments Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented Requisitions supplies according to established procedures Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner Special Requirements Has 1-2 years of relevant experience as bartender or related work Ability to pour, mix, and blend a wide variety, of wines, spirits, and missed drinks Ability to accurately process cash and credit card transactions Good knowledge of classic cocktails Open and friendly personality Fluent in English and French Compliance Policies Grooming Policy Confidentiality Agreement Policy Against Harassment Electronic Systems Policy Code of Business Conduct and Ethics Employee Handbook Acknowledgement Form The management level for this position is: Operations - Individual Contributor The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.