[BD] IT Global Support Intern

Job description

Support customers in problem solving via SMT Ticket following ITIL Process which are maintained with defined SLA & KPI (would be trained later) Contribute to problem investigation, change management Working on Oracle PL/SQL Support for new feature release, hot-fixed Maintain and manage the application servers (Post production) Other tasks and activities related to the current job can be assigned by line-manager Undergraduate student in IT/ Computer Science or relevant background Ability to communicate effectively in English, both oral and written Have knowledge of SQL, PL/SQL To be trained in process know how (Incident, Problem, Change Management) Flexible and able to support in CET time zone if required (1:00PM - 10:00PM) Have ability to work under pressure during peak periods and respecting the deadlines Have teamwork spirit, pro-active to support, share workload, document/share the knowledge, open mindset and continuous improvement. Strong communication, interpersonal and intercultural skills WHY BOSCH? Because we do not just follow trends, we create them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you set high expectations for your learning journey? So do we. At Bosch, you’ll explore, grow, and challenge yourself in a dynamic and innovative environment. Internship Benefits & Learning Opportunities at Bosch Monthly Internship Allowance, plus Meal and Parking support. 1 paid leave day + 1 sick leave day for each internship month. 1 birthday leave day if your birthday falls during the internship period. Accident insurance provided throughout the internship. Opportunity to observe and engage in international projects and innovation. Access to our diverse training programs which surely help strengthen both your personal and professionalism. Participation in various company activities such as football, yoga, badminton, and team building. The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, 2020). According to preliminary figures, the company generated sales of 71.6 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. If its sales and service partners are included, then Bosch is represented in roughly 126 locations. This worldwide development, manufacturing, and sales network is the foundation for further growth. BGSV – Bosch Global Software Technologies Company Limited (Previous name: RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited) is 100% owned subsidiary of Robert Bosch GmbH. BGSV has started its operations from 19th October, 2010 at E-Town2 in HCMC. This engineering development center will be engaged in developing embedded systems and software, mechanical design and simulation, and will provide IT (SAP Consulting, JAVA Development….) and Business Services (Finance and accounting, Economics, Purchasing, Logistics, Translations Japanese-English-Japanese, Information Security ) solutions to the Bosch group of companies globally.