[BD] IT Operations & Support Lead

Job description

Build the Future of Intelligent Workflows We’re redefining how Bosch works. Our global product team is evolving to be a best-in-class workflow platform that serves as the backbone for 500,000+ users worldwide. Built on advanced low-code/no-code (NCLC) and accelerating with GenAI, this platform is entering its next chapter becoming truly AI-native, smarter, faster, and more intuitive at scale. We are looking for an IT Operations & Support Lead who combines operational excellence, technical leadership, stakeholder management, and service-oriented mindset to ensure stable, scalable, and high-performing product operations globally. You will work closely with Product, Engineering, Operations, and Business teams to drive service reliability, operational efficiency, platform modernization, and continuous improvement. Key Responsibilities: IT Operations & Service Management Lead day-to-day operations and support activities for global workflow platforms Ensure service reliability, system availability, performance, and SLA compliance Monitor operational KPIs, incidents, risks, and service improvements Drive operational excellence through process optimization, automation, and standardization Platform Modernization & Continuous Improvement Support migration and modernization initiatives from legacy systems to next-generation platforms Collaborate with Product and Engineering teams to improve scalability, maintainability, and operational efficiency Contribute to AI-driven operational improvements and workflow automation initiatives Promote continuous improvement mindset across teams and operations Stakeholder & Vendor Coordination Coordinate with global stakeholders across Product, Engineering, QA, Operations, and Business functions Manage communication, escalations, priorities, and operational alignment Collaborate with external vendors and technology partners to ensure service quality and delivery excellence Technical & Operational Governance Support operational governance, incident management, and change management activities Ensure systems follow security, compliance, and operational best practices Contribute to operational reporting, service reviews, and leadership updates Support Agile ways of working and cross-functional collaboration Must-Have Bachelor’s or Master’s degree in Computer Science, Engineering, IT, or related fields 8+ years of experience in IT Operations, Service Management, Product Support, or Enterprise Platform environments Strong understanding of enterprise applications, cloud technologies, and workflow systems Experience managing system operations, incidents, SLAs, and operational processes Strong stakeholder management, communication, and coordination skills Problem-solving mindset with strong ownership and execution capability Experience working with global teams and cross-functional environments Strong Advantages Experience with Low-Code / No-Code or workflow automation platforms Exposure to AI/GenAI-enabled operational environments Experience with Agile/Scrum methodologies Knowledge of operational analytics, monitoring, or reporting tools Experience supporting large-scale enterprise transformation or migration initiatives Why Join Us? Support global enterprise platforms used by hundreds of thousands of users worldwide Work in a fast-evolving AI-driven product and workflow environment Collaborate with global Product, Engineering, and Operations teams Drive operational excellence and platform modernization at enterprise scale Opportunity to grow into senior operational leadership roles Competitive compensation and 13th-month bonus Premium healthcare and accident insurance Flexible and international working environment. The Bosch Group is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth. Bosch Global Software Technologies Company Limited (BGSV) i s 100% owned subsidiary of Robert Bosch GmbH - one of the world’s leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions. Starting its operation from 2010 at Etown 2 in HCMC, BGSV is the first software development center of Bosch in Southeast Asia. BGSV nowadays have over 4,000 associates, with a global footprint and presence in the US, Europe, and the Asia Pacific region. With our unique ability to offer end-to-end solutions that connect sensors, software, and services, we enable businesses to move from the traditional to digital or improve businesses by introducing a digital element in their products and processes.