BDC Sales Agent

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Sales Agent at Koons White Marsh Chevrolet, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for energetic, customer-focused BDC Sales Agents who will help us redefine the car-buying experience. Does this sound like you? Apply now! Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits rockstar agents exhibit! • Contact and communicate with customers to identify automotive needs • Answer all calls in a prompt, professional and courteous manner • Use scripts to collect all pertinent customer information and document in the system accordingly • All appointments must be entered into the dealership customer management system • Agents must adhere to Asbury phone scripts • Maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products • Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages • Must be able and willing to make a high-volume amount of calls a day • Document all communication with the customer in the customer management system • Complete internet lead management work plans on a daily basis • High volume calls, ranging from 50+ outbound calls per day and 50+emails each day • Follow all dealership processes and procedures, high frequency of contact with customers • Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects • Must be comfortable role playing in front of team members during training • Excellent customer service skills & motivation to be successful • Be able to create and maintain customer relationships • Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks • Must have reliable transportation to and from work for all scheduled working hours • Advanced computer & phone skills • Minimum typing 35-40 words per minute at minimum • Experience using customer tracking systems to track calls to customers preferred • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred • Appointment setting experience a plus • Great communication skills • Able to multi-task in a fast-paced environment • Various language proficiency is always a plus • Team player • Self-starter, manages time and conditions • Conducts themselves professionally at all times and works well under pressure • Good interpersonal skills and ability to work successfully in a team environment • Must be a minimum of eighteen years of age • Maintain valid Driver's License • Must be able to pass pre-employment screens (background and drug test) Company Benefits: Pay and Recognition: • Paid time off • Weekly pay • $50,000 annually • Paid training • Stock Awards (select management and front-line team member’s eligible Insurance / Retirement: • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans • Up to 12 weeks paid pregnancy leave (disability leave) • Paid Parental Leave • Health savings • Flex spending accounts (tax free) • Short-term and Long-term disability plans • Life Insurance (Whole Life and Term) • 401k with company match Learning, Tuition Assistance and Career Development: • Digital career path tool to assist with career development • Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities Additional advantages: • Student loan relief resources • Employee assistance program • Employee discounts on parts and service repairs • Scholarship awards • Opportunities to join our community service initiatives, which includes paid volunteer hours • Aggressive Employee referral program with bonus opportunities INDSALESCPT