BDC Service Representative - Audi Stuart!

Job description

**BDC Service Representative | Audi Stuart (Stuart, FL)** *Part of the Murgado Automotive Group* Love connecting with people, solving problems over the phone, and being the reason, customers choose (and stay with) a luxury brand? **Audi Stuart** is hiring a **BDC Service Representative** who turns service inquiries into booked appointments and lasting relationships. This isn’t a traditional call-center job. You’ll be the first voice of Audi Stuart’s service department—helping owners keep their vehicles performing at their best while you build a career with clear earnings potential and real growth paths inside a top-tier automotive group. ### What’s in it for you - **Competitive base pay + performance bonuses** tied to appointments set and shown - Full benefits package: medical, dental, vision, and 401(k) with company match - Employee discounts on vehicle purchases, parts, and service - Clear career paths within Audi Stuart and the broader Murgado Automotive Group - Modern facility and tools, supportive team culture, and the prestige of representing the Audi brand on Florida’s Treasure Coast - Ongoing training so you can grow your skills and earnings ### What you’ll do You’ll own the customer conversation from first contact through a smooth handoff to the service team: - Handle inbound service calls, texts, emails, and online inquiries with professionalism and warmth - Proactively reach out to customers about maintenance reminders, recalls, declined services, and specials - Schedule and confirm appointments accurately while coordinating with service advisors - Keep CRM and dealership systems updated so every customer interaction is documented and seamless - Hit (and beat) daily/monthly appointment and contact goals while promoting service specials - Deliver the kind of experience that makes Audi owners feel taken care of and eager to return ### Who thrives here - Strong phone presence and genuine customer-service mindset - Ability to multitask, stay organized, and keep a positive attitude in a fast-paced environment - Comfort with CRM systems and basic computer tools (Microsoft Office experience is a plus) - Previous BDC, call-center, customer-service, or dealership experience preferred—but we value attitude, coachability, and communication skills most - Basic familiarity with automotive service is helpful; we’ll train you on Audi processes and terminology **Location**: On-site at Audi Stuart in Stuart, FL **Schedule**: Full-time (typical dealership service hours; details discussed in interview) **Apply today and help us deliver the exceptional experience Audi customers expect!** If you’re ready to be the trusted first point of contact for Audi owners and grow with a dealership that invests in its people, we’d love to hear from you.