BDC Service - Toyota Boston

Job description

About Asbury Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Compensation: $40,000-$50,000+ The final pay offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and years of experience within the job, the type of years and experience within the industry, education, etc. Company Benefits Pay and Recognition: • Weekly pay • Paid holidays & paid time off • Paid training • Stock Awards(select management and front-line team member’s eligible Insurance / Retirement: • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans • Up to 12 weeks paid pregnancy leave (disability leave) • Paid Parental Leave • Health savings • Flex spending accounts (tax free) • Short-term and Long-term disability plans • Life Insurance (Whole Life and Term) • 401k with company match Learning, Tuition Assistance and Career Development: • Digital career path tool to assist with career development • Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities Additional advantages: • Student loan relief resources • Employee assistance program • Employee discounts on parts and service repairs • Scholarship awards • Opportunities to join our community service initiatives, which includes paid volunteer hours • Aggressive Employee referral program with bonus opportunities WE'RE HIRING: BILINGUAL SERVICE BDC CALL AGENT - ENGLISH / SPANISH Herb Chambers Toyota of Boston | Part of Asbury Automotive Group At Asbury, our North Star is the Guest Experience. Our culture is grounded in our North Star and Compass and powered by our DRIVE values, focused on one vision: To Become The Most Guest-Centric Automotive Retailer. We don't just service cars. We build lifelong guest relationships across the entire ownership cycle. And we need a closer on the phones to help us do it. Are you great on the phone? Do you know how to turn "not now" into "see you tomorrow"? This is for you. This is NOT a sit-and-wait job. We want hungry, motivated, and competitive. • WHAT YOU'LL DO - You Will DRIVE The Guest Experience You are the first voice of our North Star culture. • Own The Guest Journey: Handle a high volume of inbound and outbound calls with a guest-centric mindset - making every interaction simple, transparent, and exceptional • Drive Service Retention: Proactively schedule service appointments and fill the shop - re-engaging guests who haven't returned and keeping them in the Asbury family • Full-Cycle Ownership Support: Re-activate lost guests, follow up on missed appointments, declined services, and upcoming maintenance - delivering Clicklane-level convenience by phone • Execute With Operational Excellence: Hit and exceed daily and monthly KPIs for calls, contacts, and appointments set • Build Trust For Life: Build relationships in English & Spanish, creating exceptional experiences that reflect our Polaris - putting guest experience first • One Team, One Compass: Partner directly with Service Advisors, Fixed Ops leadership, and Management to maximize retention, loyalty, and shop productivity • WHAT WE WANT - Powered By DRIVE Fluent English & Spanish - Required Confident, energetic, and empathetic phone personality Competitive attitude with a passion to WIN and serve Strong listening skills - you hear what the guest needs, not just what they say Excellent follow-up habits and accountability - you own your results Comfortable in a fast-paced, high-volume, goal-driven environment A true guest advocate with a service mindset - integrity in every conversation Experience is a plus but not required - we'll train the right person: BDC, Call Center, Sales, Hospitality, Customer Service, or Retail experience strongly preferred Automotive Fixed Ops experience is a huge bonus • WHY ASBURY / HERB CHAMBERS TOYOTA OF BOSTON? At Herb Chambers Toyota of Boston, your performance matters and your growth is our priority. We are redefining the traditional dealership model. As part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company and one of the largest franchised auto retailers in the U.S., you get: A culture that is fun, supportive, inclusive, and accountable - where team members thrive personally and professionally Career advancement opportunities within Asbury's 145+ dealerships nationwide Innovative technology and best practices that make your job easier and the guest experience better Competitive pay plan: Hourly + aggressive performance bonuses for appointments set & shown Full benefits: Medical, Dental, Vision, 401(k), PTO Our DRIVE Values In Action: We live by our Compass every day - Dedication to our guests, Respect for every team member, Integrity in pricing and process, Value through transparency, and Excellence in execution. If you can turn hesitation into an appointment, keep guests coming back for life, and want to be part of the Most Guest-Centric Automotive Retailer in America... Bilingual? Great on the phone? Competitive? Motivated? • APPLY TODAY. Come Ready To DRIVE. Herb Chambers Toyota of Boston • Boston, MA Asbury Automotive Group is an Equal Opportunity Employer. Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.