As a Freelance Luxury Brand Evaluator, you will step into the world of luxury to discreetly assess customer experiences and provide critical feedback that helps brands refine their services, your insights will shape the future of luxury experiences.Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.What you will be doing:Choose your assignments - align your missions with your personal preferences and profile.Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.Observe carefully - visit boutiques, check ambience, experience luxury automotive showrooms, purchase online, evaluate after-sales services, or overall customer experience.Provide honest feedback - use our platform to share your observations through questionnaires.About CXGAt CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.RequirementsPassionate about customer experience and writingLikes to interact with peopleGood understanding of the Fashion/Beauty/Jewellery/Watch/Automobile industryMust be good in English (Written & Spoken) and/or local languageBenefitsThis is a freelance, project-based position Flexible working hours You will be rewarded and there will be a one-time bonus if you complete your mission with us
As a Freelance Luxury Brand Evaluator, you will step into the world of luxury to discreetly assess customer experiences and provide critical feedback that helps brands refine their services, your insights will shape the future of luxury experiences.
- Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
- Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
- Choose your assignments - align your missions with your personal preferences and profile.
- Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
- Observe carefully - visit boutiques, check ambience, experience luxury automotive showrooms, purchase online, evaluate after-sales services, or overall customer experience.
- Provide honest feedback - use our platform to share your observations through questionnaires.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
- Passionate about customer experience and writing
- Likes to interact with people
- Good understanding of the Fashion/Beauty/Jewellery/Watch/Automobile industry
- Must be good in English (Written & Spoken) and/or local language
Benefits
- This is a freelance, project-based position
- Flexible working hours
- You will be rewarded and there will be a one-time bonus if you complete your mission with us
Founded in 2006, in Shanghai, CXG today has a global footprint and leverages 15 years of experience in market research and insights, consultancy, measurement of experience and impact on business performance and in specialized trainings and coaching for luxury and premium brands.Learn more about Customer Experience Group by visiting www.customerexperiencegroup.com.
Founded in 2006, in Shanghai, CXG today has a global footprint and leverages 15 years of experience in market research and insights, consultancy, measurement of experience and impact on business performance and in specialized trainings and coaching for luxury and premium brands.
Learn more about Customer Experience Group by visiting www.customerexperiencegroup.com.
