Behavioral Health Care Manager (BHCM) - Remote

Job description

[Cerula Care](https://cerulacare.com/) is the first digital health company focused on providing integrated behavioral health (BH) services to people living with cancer. Cerula Care is the only collaborative care company co-founded by a psycho-oncologist — and our impact is backed by peer-reviewed evidence, including publications in [*Clinical Cancer Research*](https://aacrjournals.org/clincancerres/article/32/4_Supplement/PS5-10-27/772921/PS5-10-27-Integrati) and [ASCO](https://meetings.asco.org/abstracts-presentations/245440). More than 22M people living with cancer have behavioral health needs such as anxiety, depression, and distress. We integrate with oncology practices and health systems through the Collaborative Care Model (CoCM) to wrap our members with a behavioral health team, care programming, and outcomes analysis. The Collaborative Care Model is an evidence-based clinical model that has been shown to successfully improve mild to moderate behavioral health needs more effectively than the current standard of care. With program customized to our members, we will be able to improve our members’ behavioral health above and beyond traditional CoCM models. **Why Choose Cerula Care** We understand choosing a place to work or consult is a really important decision, and we want you to know that we do not take it lightly on your behalf – we welcome all your questions as you go through the decision process! Here is what you should know about our core values as you consider applying. - **Tenacity.** Building a company that transforms behavioral health care is not for the faint of heart — the problems are entrenched, the system is complex, and the stakes for our patients are real. We meet these challenges with grit and persistence, pushing through obstacles that would stop others. We treat setbacks as signals to adapt and try again, not reasons to give up, because the people who depend on us can't afford for us to. - **Outcomes Focused.** We are here to change lives, not to stay busy. Every project, meeting, and decision is measured against whether it meaningfully improves outcomes — for our patients, our partners, and our business. This means saying no to things that don't move the needle and holding ourselves accountable to the metrics that matter. - **Empathy.** We genuinely care about our patients' experiences, needs, and perspectives, placing them at the center of everything we do. By actively listening and seeking to understand the healthcare journey through their eyes, we create solutions that truly address their challenges. This compassionate approach extends to how we treat each other as colleagues — supporting one another enables us to better serve those who depend on our care. - **Transparency.** We believe good decisions are made in the open. We share context generously, communicate honestly about what's working and what isn't, and explain the reasoning behind our choices — to our teammates, our partners, and our patients. This means admitting when we're uncertain, owning our mistakes, and giving one another the full picture needed to do great work. - **Collaboration.** The best work we do is never done alone. We lift each other up, share what we know, and show up for our teammates when things get hard — because a company is only as strong as the people supporting one another inside it. When a colleague is stuck, struggling, or stretched thin, we step in, because this mutual support is what allows us to serve our patients with the care and consistency they deserve. **Behavioral Health Care Manager role:** The BHCM is a core member of Cerula Care’s collaborative care team. Cerula Care’s team includes a BHCM, a Consultative Psychiatrist, and a Patient Engagement team. The BHCM is critical to collaborating between external specialists (e.g., oncologists) and the internal care team; the role is partly clinical and partly operational. **Key Traits:** - **Experienced and passionate** about supporting individuals impacted by cancer and chronic illness, with a demonstrated ability to build rapport, engage patients through telehealth, and foster meaningful therapeutic relationships. - **Exceptionally organized, accountable, and proactive**, with the ability to independently manage a caseload, maintain timely documentation, and effectively coordinate patient care in a fast-paced environment. - **Highly adaptable and energized by a startup environment**, combining empathy with accountability and taking pride in delivering exceptional patient care while achieving strong performance outcomes. **Key Responsibilities:** - Engage in an initial clinical member biopsychosocial intake including a safety screen and administering behavioral health assessments (PHQ-9, GAD-7, etc.) - Engage in follow-up visits and asynchronous interactions, including brief interventions (e.g., behavioral activation, mindfulness, psychoeducation, etc.) - Be the key care coordinator and act as a liaison between the referring specialist and the practice, ensuring if there is a member question or administrative question, it is answered or triaged to the appropriate team within Cerula Care - Lead the interdisciplinary team meetings on a weekly basis with the Consulting Psychiatrist and Health Coach, ensuring all high-risk members are discussed and all new psychiatric recommendations are documented in the chart - Communicate closely on an ongoing basis with the Cerula Care behavioral health care team (Coaches and Psychiatrist) - Document member progress in a HIPAA-compliant electronic medical record system and client registry provided by Cerula Care - Identify patients who are not improving and may need more intensive mental health care and report any concerns to the medical provider and the Consulting Psychiatrist - Facilitate referrals for clinically indicated services outside of Cerula Care under the supervision of the BHCM Lead (e.g., SMI). - Support patients in identifying barriers to care, increasing engagement, building self-management skills, and implementing behavioral health treatment recommendations. **Educational, Certification, and Experience Requirements:** - Required: - **Master's degree** in Counseling, Clinical Mental Health Counseling, Social Work, Marriage and Family Therapy, Psychology, or a closely related behavioral health field. - **MUST** be fluent in both English and Spanish, with the ability to conduct clinical conversations, assessments, and documentation-related communication in both languages. - At least **three years of clinical care management** experience, with some part of the experience directly working with people with cancer or advanced illness (e.g., cancer coaching, palliative care, etc.) - Experience conducting behavioral health intakes, psychosocial assessments, and treatment planning. - Experience working with individuals managing chronic medical conditions, serious illness, cancer, or other complex health concerns. - Experience utilizing evidence-based interventions, including Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT), Behavioral Activation, psychoeducation, and coping skills development. - Preferred: - Active or associate-level licensure (e.g., LPC-A, LGPC, LMSW, LSW, LMFTA, MHC-LP, or equivalent). - Experience in oncology, integrated care, collaborative care, behavioral health care management, primary care, or telehealth settings. - Experience delivering brief, goal-oriented interventions within a measurement-based care model. **Location Requirements:** - This role is entirely remote, serving patients in nationwide **Time Commitment, Start Date, Compensation:** - **Time commitment:** Full time; mostly Eastern time zone hours, with up to three days per week working Pacific or Mountain time zone hours - **Start date:** ASAP - **Salary:** starting at $65,000 - **Benefits:** - Generous paid time off policy, including national holidays, and the week between Christmas and New Year's - Employer-covered health insurance options - Dental and vision insurance - 401(k) - Flex spending and dependent care spending options