Behavioral Health Care Manager + Provider Success Professional (Colorado)

Job description

[Cerula Care](https://cerulacare.com/) is the first digital health company focused on providing integrated behavioral health (BH) services to people living with cancer. Cerula Care is the only collaborative care company co-founded by a psycho-oncologist — and our impact is backed by peer-reviewed evidence, including publications in [*Clinical Cancer Research*](https://aacrjournals.org/clincancerres/article/32/4_Supplement/PS5-10-27/772921/PS5-10-27-Integrati) and [ASCO](https://meetings.asco.org/abstracts-presentations/245440). More than 22M people living with cancer have behavioral health needs such as anxiety, depression, and distress. We integrate with oncology practices and health systems through the Collaborative Care Model (CoCM) to wrap our members with a behavioral health team, care programming, and outcomes analysis. The Collaborative Care Model is an evidence-based clinical model that has been shown to successfully improve mild to moderate behavioral health needs more effectively than the current standard of care. With program customized to our members, we will be able to improve our members’ behavioral health above and beyond traditional CoCM models. **Why Choose Cerula Care** We understand choosing a place to work or consult is a really important decision, and we want you to know that we do not take it lightly on your behalf – we welcome all your questions as you go through the decision process! Here is what you should know about our core values as you consider applying. - **Tenacity.** Building a company that transforms behavioral health care is not for the faint of heart — the problems are entrenched, the system is complex, and the stakes for our patients are real. We meet these challenges with grit and persistence, pushing through obstacles that would stop others. We treat setbacks as signals to adapt and try again, not reasons to give up, because the people who depend on us can't afford for us to. - **Outcomes Focused.** We are here to change lives, not to stay busy. Every project, meeting, and decision is measured against whether it meaningfully improves outcomes — for our patients, our partners, and our business. This means saying no to things that don't move the needle and holding ourselves accountable to the metrics that matter. - **Empathy.** We genuinely care about our patients' experiences, needs, and perspectives, placing them at the center of everything we do. By actively listening and seeking to understand the healthcare journey through their eyes, we create solutions that truly address their challenges. This compassionate approach extends to how we treat each other as colleagues — supporting one another enables us to better serve those who depend on our care. - **Transparency.** We believe good decisions are made in the open. We share context generously, communicate honestly about what's working and what isn't, and explain the reasoning behind our choices — to our teammates, our partners, and our patients. This means admitting when we're uncertain, owning our mistakes, and giving one another the full picture needed to do great work. - **Collaboration.** The best work we do is never done alone. We lift each other up, share what we know, and show up for our teammates when things get hard — because a company is only as strong as the people supporting one another inside it. When a colleague is stuck, struggling, or stretched thin, we step in, because this mutual support is what allows us to serve our patients with the care and consistency they deserve. **Behavioral Health Care Manager + Provider Success role:** # The Role The Behavioral Health Care Manager + Provider Success professional is a core member of Cerula Care’s collaborative care team. This is a full-time, Colorado-based role designed to test and build the value of an on-the-ground presence with our oncology partner. The role is approximately 80% behavioral health care management and 20% provider success and sales support. The successful candidate will deliver high-quality, relationship-centered care to patients while building trusted, productive relationships with oncology providers, nurses, advanced practice providers, and practice teams across oncology practice locations. This person will work remotely for core clinical and administrative responsibilities while traveling regularly to oncology offices throughout Colorado for site launches, in-person trainings, provider and clinical team visits, and ongoing relationship development. ## Key Responsibilities ### Clinical Care Management (approximately 80%) - Conduct initial biopsychosocial intakes, including safety screening and behavioral health assessments such as the PHQ-9 and GAD-7. - Provide follow-up visits and asynchronous support using brief, evidence-based interventions, including Behavioral Activation, Motivational Interviewing, mindfulness, psychoeducation, and coping skills development. - Build strong, trusted relationships with patients and engage them effectively through telehealth and, when appropriate, in-person interactions. - Support patients in identifying barriers to care, increasing engagement, building self-management skills, and implementing behavioral health treatment recommendations. - Lead weekly interdisciplinary case review meetings with the Consulting Psychiatrist and relevant care team members, ensuring high-risk members are discussed and psychiatric recommendations are documented. - Coordinate closely with Cerula Care’s behavioral health team, including the Consulting Psychiatrist, coaches, patient engagement team, and operational partners. - Document member progress accurately and promptly in Cerula Care’s HIPAA-compliant electronic medical record and client registry. - Identify patients who are not improving or may need a higher level of mental health care, and communicate concerns to the medical provider and Consulting Psychiatrist. - Facilitate referrals for clinically indicated services outside Cerula Care under the supervision of the BHCM Lead. ### Provider Success and Field Engagement (approximately 20%) - Serve as a visible, trusted Cerula Care partner to providers and practice teams in and around Denver and Colorado Springs areas. - Attend site launches and provide in-person training and education for providers, nurses, advanced practice providers, and office teams. - Build excellent provider relationships through consistent follow-up, responsiveness, and a strong understanding of each site’s workflow and referral needs. - Help providers and staff understand Cerula Care’s services, appropriate patient populations, referral pathways, and the role of the BHCM within the Collaborative Care Model. - Act as a liaison between referring specialists, practice teams, patients, and Cerula Care, ensuring clinical and administrative questions are answered or routed promptly. - Partner with Cerula Care’s commercial and customer success leaders to support referral engagement, identify barriers and opportunities, and strengthen adoption across practice sites. - Gather and communicate field feedback to improve launch execution, training, provider experience, patient experience, and referral workflows. - Track relationship-building and field activities and contribute to practical, outcomes-focused plans for improving provider engagement and appropriate patient referrals. ### Key Traits - Exceptional at building and maintaining provider and patient relationships. - Experienced and passionate about supporting individuals impacted by cancer, serious illness, or chronic medical conditions. - Comfortable balancing clinical care with relationship development, provider education, and field-based operational support. - Engaging and credible in front of clinical audiences, with the ability to lead trainings and adapt communication to physicians, nurses, advanced practice providers, office staff, and patients. - Highly organized, accountable, proactive, and able to independently manage a caseload, travel schedule, documentation, and follow-up commitments. - Adaptable and energized by a startup environment, with a willingness to test new approaches and learn from measurable results. - Collaborative, empathetic, and responsive, with sound judgment and a strong commitment to patient care. ## Education, Certification, and Experience Requirements ### Required - Must hold an active, unrestricted CO state license in counseling or social work - Master’s degree in Counseling, Clinical Mental Health Counseling, Social Work, Marriage and Family Therapy, Psychology, or a closely related behavioral health field. - At least three years of clinical care management experience, including experience working with people with cancer, serious illness, chronic medical conditions, or other complex health concerns. - Experience conducting behavioral health intakes, psychosocial assessments, safety screens, treatment planning, and timely clinical documentation. - Experience using evidence-based interventions such as Motivational Interviewing, Cognitive Behavioral Therapy-informed techniques, Behavioral Activation, psychoeducation, and coping skills development. - Demonstrated ability to build strong relationships with both patients and healthcare providers. - Strong presentation and facilitation skills, including comfort conducting in-person trainings and clinical team visits. - Residence in Colorado and ability to travel regularly to locations throughout the state. - Valid driver’s license and reliable transportation for in-state travel. ### Preferred - Experience in oncology, integrated care, collaborative care, behavioral health care management, primary care, palliative care, or telehealth. - Experience delivering brief, goal-oriented interventions within a measurement-based care model. - Experience in provider success, clinical outreach, practice engagement, healthcare partnerships, implementation, or sales support. - Knowledge of oncology practice workflows and experience working directly with physicians, nurses, advanced practice providers, and multi-site clinical organizations. - Fluency in Spanish ### Location and Travel Requirements This is a Colorado-based hybrid and field role. The employee will work remotely for clinical and administrative responsibilities and will travel regularly to oncology offices in and around Denver Colorado. In-person responsibilities will include site launches, trainings, provider and clinical team visits, relationship development, and other practice-facing activities. Travel frequency may vary with launch and engagement needs. ### Time Commitment, Start Date, Compensation, and Benefits **Time commitment:** Full time. **Start date:** As soon as possible. **Schedule:** Primarily aligned with Colorado business hours, with flexibility for patient care, site launches, and practice needs. **Compensation:** Competitive salary commensurate with experience and licensure; Benefits include generous paid time off, national holidays, the week between Christmas and New Year’s, employer-covered health insurance options, dental and vision insurance, a 401(k), and flexible spending and dependent care spending options.