Behavioral Health Coordinator

Job description

Department: 02040 WFBMG Wake Forest Health Network: High Point Medical Plz Premier - Behavioral Health Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday-Friday 8:00am to 5:00pm Pay Range: $20.80 - $31.20 The Behavioral Health Coordinator is responsible for coordinating patient services within the Behavioral Medicine practice, including overseeing psychological testing schedules, obtaining testing authorizations, scoring and scanning psychological assessments, and maintaining testing inventory. This role also supports referral management, patient financial counseling, front office operations, insurance benefit verification, and other administrative functions as needed. The ideal candidate will demonstrate excellent customer service, strong organizational skills, and the ability to work collaboratively in a healthcare environment. Qualifications Required: High school diploma or GED equivalent. One year of office experience, preferably in a medical setting. Preferred: Associate's degree in Business Administration or completion of a secretarial program. Key Responsibilities Coordinate patient services and oversee psychological testing schedules. Obtain and follow up on testing authorizations. Score, process, and scan psychological tests in accordance with office protocols. Maintain inventory of psychological testing supplies. Answer and process incoming referral calls following established office procedures. Provide financial counseling to patients with delinquent accounts or limited payment resources. Create financial agreements for patients with pending and current Cornerstone balances and obtain signed Budget Payment Arrangements. Respond to medical records and billing inquiries. Verify insurance benefits and provide support in insurance-related processes as needed. Assist with front desk operations and provide coverage for support staff when necessary. Support charge entry, payment posting, and deposit processing. Make appointment confirmation calls and communicate with the Office Manager regarding unconfirmed appointments. Serve as a role model for outstanding customer service and support administrative staff in delivering a positive patient experience. Communicate professionally and courteously with patients, visitors, and colleagues. Contribute to a collaborative team environment by supporting decisions, adapting to change, managing conflict effectively, and valuing the contributions of others. Knowledge, Skills & Qualifications Knowledge of Behavioral Medicine policies and practices, including state and federal regulations. Knowledge of medical terminology and insurance practices. Knowledge of reimbursement practices, including third-party reimbursement. Understanding of CPT, ICD-9, and HCPCS coding policies and procedures. Proficiency with computer programs and applications. Strong verbal and written communication skills, including knowledge of English grammar, spelling, and punctuation. Excellent customer service, organization, and multitasking abilities. Work Environment Clean, well-lit, comfortable office environment. Moderate noise level. Physical Requirements Standing Walking Sitting Bending Reaching with arms Finger and hand dexterity Talking Hearing Seeing Occasional lifting, carrying, pushing, and/or pulling Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.