We are seeking a reliable, organized, and compassionate Behavioral Health Outpatient Scheduler to support front desk operations for a large outpatient behavioral health practice in Ocean County, NJ. This role serves to ensure appointments are scheduled accurately, communication is timely, and client flow is smooth and professional.Position Title: Outpatient SchedulerPosition Type: Per DiemBenefits Eligible: NoDepartment: Adult Clinical Services - OutpatientLocation: Bayville, NJ 08721Salary: $19.00 - $24.00 hourlyResponsibilities:Respond to scheduling assignments, and provide courteous assistance to clients, families, clinicians, and referral sources. Schedule, cancel, and reschedule outpatient behavioral health appointments while maintaining accurate provider calendars. Confirm appointment details, communicate changes promptly, and help manage cancellations, waitlists, and urgent scheduling needs. Collect and update client demographic, insurance, referral, and contact information in the electronic health record or scheduling system. Coordinate with clinicians and front desk staff to support efficient daily operations and timely access to care. Maintain confidentiality and handle client information in accordance with HIPAA and agency policies. Assist with general front desk duties, including check-in support, messages, documentation follow-up, and other administrative tasks as needed. Provide a calm, professional, and welcoming experience for clients seeking behavioral health services. RequirementsHigh school diploma or equivalent required; additional administrative or healthcare training preferred. Prior experience in medical scheduling, behavioral health, outpatient services, front desk operations, or customer service strongly preferred. Strong communication, organization, and multitasking skills. Comfortable using phones, email, scheduling systems, and electronic health records. Ability to remain professional, patient, and compassionate in a fast-paced environment. Excellent attention to detail and ability to maintain accurate records. Knowledge of HIPAA and confidentiality expectations preferred.
We are seeking a reliable, organized, and compassionate Behavioral Health Outpatient Scheduler to support front desk operations for a large outpatient behavioral health practice in Ocean County, NJ. This role serves to ensure appointments are scheduled accurately, communication is timely, and client flow is smooth and professional.
Position Title: Outpatient Scheduler
Position Type: Per Diem
Benefits Eligible: No
Department: Adult Clinical Services - Outpatient
Location: Bayville, NJ 08721
Salary: $19.00 - $24.00 hourly
Responsibilities:
- Respond to scheduling assignments, and provide courteous assistance to clients, families, clinicians, and referral sources.
- Schedule, cancel, and reschedule outpatient behavioral health appointments while maintaining accurate provider calendars.
- Confirm appointment details, communicate changes promptly, and help manage cancellations, waitlists, and urgent scheduling needs.
- Collect and update client demographic, insurance, referral, and contact information in the electronic health record or scheduling system.
- Coordinate with clinicians and front desk staff to support efficient daily operations and timely access to care.
- Maintain confidentiality and handle client information in accordance with HIPAA and agency policies.
- Assist with general front desk duties, including check-in support, messages, documentation follow-up, and other administrative tasks as needed.
- Provide a calm, professional, and welcoming experience for clients seeking behavioral health services.
Requirements
- High school diploma or equivalent required; additional administrative or healthcare training preferred.
- Prior experience in medical scheduling, behavioral health, outpatient services, front desk operations, or customer service strongly preferred.
- Strong communication, organization, and multitasking skills.
- Comfortable using phones, email, scheduling systems, and electronic health records.
- Ability to remain professional, patient, and compassionate in a fast-paced environment.
- Excellent attention to detail and ability to maintain accurate records.
- Knowledge of HIPAA and confidentiality expectations preferred.
Established in 1959 as Ocean Mental Health Services, the agency has a long history of providing counseling and addiction services to the residents of Ocean County. What was once a single office with only two counselors has grown to an agency with a staff of over 425, ten locations throughout Ocean County, a school, several partial day program locations as well as numerous outreach and community programs. Since our first expansion in 1961 into our office site on Lien Street, our growth has always been in response to the needs of the community. As the needs of the community evolved, so has our organization. In order to convey the breadth of services we provide and the compassion and experience behind those services, Ocean Mental Health Services is now Bright Harbor Healthcare. Our current programs are available to adults, children, and families. We provide counseling for depression, anxiety disorders, and other mental health issues, addiction services, group homes, partial day services, a private school for children with emotional and behavioral challenges, and more. We also work with family members to create an atmosphere of support and understanding. Our ultimate goal is to help each individual we serve to live the life they envision for themselves.
Established in 1959 as Ocean Mental Health Services, the agency has a long history of providing counseling and addiction services to the residents of Ocean County. What was once a single office with only two counselors has grown to an agency with a staff of over 425, ten locations throughout Ocean County, a school, several partial day program locations as well as numerous outreach and community programs. Since our first expansion in 1961 into our office site on Lien Street, our growth has always been in response to the needs of the community.
As the needs of the community evolved, so has our organization. In order to convey the breadth of services we provide and the compassion and experience behind those services, Ocean Mental Health Services is now Bright Harbor Healthcare. Our current programs are available to adults, children, and families. We provide counseling for depression, anxiety disorders, and other mental health issues, addiction services, group homes, partial day services, a private school for children with emotional and behavioral challenges, and more. We also work with family members to create an atmosphere of support and understanding. Our ultimate goal is to help each individual we serve to live the life they envision for themselves.
